Client Experience Coordinator

A.K.A New Media; Remote; CAD 44,000 - 50,000; Full time

Job summary

A dynamic technology company based in Toronto is seeking an energetic Account Coordinator to join their team. The role involves providing technical support, training clients, and ensuring accurate account tracking using the raisin® platform. Ideal candidates should have 1-2+ years of account support experience, excellent communication skills, and a passion for customer service. The position is full-time with a salary range of $44K - $50K, and offers remote working opportunities for qualified applicants.

Benefits

Comprehensive health and benefits package

Team building and social events

Fun, intelligent co-workers

Qualifications

• 1-2+ years of professional account support.
• Excellent written and verbal communication skills.
• Experience supporting or using digital technologies.

Responsibilities

• Provide ongoing account and product support for multiple charitable clients.
• Train clients on all aspects of the raisin® product.
• Ensure CRM tool is kept up to date with all account activities.

Skills

Account support experience

Communication skills

Customer service

Technical support

Digital technologies

Problem solving

Education

Post-secondary degree in communications, fundraising, marketing, or technology

Job description

A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non‑profits across Canada and the United States to reach and exceed their fundraising goals.

To learn more about raisin visit: www.akaraisin.com.

Job Description

In the role of raisin® Client Experience Coordinator, duties include:

• Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
• Training – Train clients on all aspects of the raisin® product (web-based and in-person)
• Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
• Marketing – Support marketing initiatives (online and print) as directed
• Product Development – Assist in identifying features for future product development as directed

What We Can Offer You:

• A stable but growing, exciting company that’s been around for more than 20 years
• Comprehensive health and benefits package
• Team building and social events
• Fun, intelligent co-workers to support through challenges, changes, and improvements
• We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.

This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.

COVID-19 & Precautions:
Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.

Qualifications

Requirements:

• 1-2+ years professional account support
• Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
• Key values of honesty, integrity, professionalism and passion for customer service and technology
• Experience supporting or using digital technologies and web-based software
• Excellent written and verbal communication skills
• Able to communicate technical concepts to a non-technical audience
• An understanding of and passion for charities and fundraising

Nice to Haves:

• Experience in a Digital or Marketing Agency environment
• An interest in or passion for Not-For-Profits and volunteering
• Most importantly, you must be positive, highly organized, and enjoy challenges
• Project management
• Sales experience, including prospecting and cold-calling

Additional Information

For additional information about AKA raisin and the parent company, A.K.A. New Media, please be sure to visit the following websites:

• AKA raisin (The Product): www.akaraisin.com
• A.K.A. New Media Inc. (The Parent Company): www.akanewmedia.com

Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.

Only shortlisted candidates will be contacted. Please no recruitment agencies.