Client Experience Advocate

CIBC; New Westminster; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Employee share plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC is seeking a Client Engagement Associate to join our Personal and Business Banking Team in New Westminster. You will work in a fast-paced banking center, helping clients with day-to-day needs, answering questions, and proactively connecting them with the right specialists.

You should be flexible to work evenings and weekends and willing to travel between nearby banking centres, with on-site full-time duties.

Qualifications

• Client focus and service orientation.
• Ability to help clients with transactions and product information.
• Strong communication and active listening skills.

Responsibilities

• Engage clients and help manage accounts and products.
• Focus on delivering a meaningful client experience.
• Connect clients to the right CIBC team members to meet goals.
• Resolve issues by listening, asking questions, and empathizing.
• Take ownership of client issues and collaborate for better solutions.
• Promote and explain mobile banking features to clients.

Skills

Client engagement

Customer experience

Problem solving

Relationship building

Account assistance

Technology adoption

Mobile banking knowledge

Job description

CIBC is seeking a Client Engagement Associate to join our Personal and Business Banking Team in New Westminster. You will work in a fast-paced banking center, helping clients with day-to-day needs, answering questions, and proactively connecting them with the right specialists.

You should be flexible to work evenings and weekends and willing to travel between nearby banking centres, with on-site full-time duties.