Client Experience Specialist - Banking

CIBC; Abbotsford; On-site; CAD 23,000 - 32,000; Full time

Job summary

CIBC is seeking a Client Engagement Associate to join our Personal and Business Banking Team in Abbotsford. You’ll work in a fast-paced banking center, handling day-to-day needs, assisting with transactions, and proactively connecting clients with the right teammates.

This on-site role may require working evenings and weekends and travel to multiple centres within a reasonable distance. You’ll prioritize client experience, solve problems, and leverage technology to help clients use mobile

Qualifications

• Client-focused banking experience preferred
• Ability to guide clients through financial products and services
• Allocates time effectively to handle transactions and inquiries

Responsibilities

• Engage clients to manage accounts and products with a focus on service quality
• Assist with transactions and connect clients to the right team members
• Promote and explain mobile banking apps to enhance client experience

Skills

Client engagement

Client service

Customer Experience (CX)

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC is seeking a Client Engagement Associate to join our Personal and Business Banking Team in Abbotsford. You’ll work in a fast-paced banking center, handling day-to-day needs, assisting with transactions, and proactively connecting clients with the right teammates.

This on-site role may require working evenings and weekends and travel to multiple centres within a reasonable distance. You’ll prioritize client experience, solve problems, and leverage technology to help clients use mobile