Client Experience Specialist – Banking Center

CIBC US; Vancouver; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC Vancouver is seeking a Client Engagement Representative to be the first point of contact in a fast-paced banking centre. You will engage clients, assess their needs, and connect them with the right banking products and teams.

The role emphasizes client-first service, teamwork, and comfort with digital banking tools. On-site, full-time position with a 37.5-hour work week and a strong focus on customer experience.

Qualifications

• You put our clients first and engage with purpose to find the right solutions.
• Teamwork is essential; collaboration helps turn ideas into great outcomes.
• You stay current with changing financial tools and digital banking solutions.

Responsibilities

• Be the first point of contact for clients entering the banking centre.
• Engage clients in conversation to understand immediate needs and opportunities.
• Use knowledge of financial products to assist with day-to-day banking and direct to the right team.

Skills

Branch Banking

Client Service

Customer Engagement

Customer Experience

Identifying Opportunities

Product Knowledge

Job description

CIBC Vancouver is seeking a Client Engagement Representative to be the first point of contact in a fast-paced banking centre. You will engage clients, assess their needs, and connect them with the right banking products and teams.

The role emphasizes client-first service, teamwork, and comfort with digital banking tools. On-site, full-time position with a 37.5-hour work week and a strong focus on customer experience.