Banking Client Experience Specialist

CIBC; Edmonton; On-site; CAD 25,000 - 36,000; Part time

Job summary

CIBC is seeking a Client Engagement Associate to thrive in a fast-paced Banking Centre environment in Edmonton. You will support clients with transactions, guide them through digital banking options, and help connect them with the right specialists to achieve their financial goals.

As a first-line support, you’ll focus on client experience, apply problem-solving skills, and leverage technology to empower customers in managing their accounts and products.

Qualifications

• Experience in engaging with clients to understand needs and offer appropriate banking solutions.
• Strong communication skills and a customer-first mindset.
• Comfort with digital banking tools and guiding clients through mobile apps.

Responsibilities

• Assist clients with transactions and basic banking products.
• Identify opportunities for specialist referrals and connect clients to the right team.
• Support client relationships to contribute to the branch’s success.

Skills

Client engagement

Client service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Engagement Associate to thrive in a fast-paced Banking Centre environment in Edmonton. You will support clients with transactions, guide them through digital banking options, and help connect them with the right specialists to achieve their financial goals.

As a first-line support, you’ll focus on client experience, apply problem-solving skills, and leverage technology to empower customers in managing their accounts and products.