Clerk A-Customer Service (Full time temporary)

City of Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local government agency in Winnipeg is seeking a Clerk A for Customer Service. This temporary, full-time position involves selling transit products, assisting customers with inquiries, and requires a strong background in customer service. Qualifications include a high school diploma and two years of office-related experience. The role offers valuable working conditions and opportunities for personal growth in a diverse environment. Candidates must be available for varied hours, including some evenings and weekends.

Benefits

Comprehensive benefits

Pension plans

Education and training opportunities

Qualifications

• Two years in a customer service setting preferred.
• Ability to pay attention to detail and maintain accuracy.
• Basic knowledge of Winnipeg Transit's operational system.

Responsibilities

• Respond to public inquiries in person and by phone.
• Sell Transit products and accept payments.
• Create Photo ID cards for Transit concession products.
• Assist walk-in customers with transit trip planning.

Skills

Customer service experience

Basic word processing applications (Word)

Spreadsheets (Excel)

Keyboard skills

Interpersonal skills

Cash handling experience

Effective verbal communication

Effective written communication

Education

High School diploma or equivalent

Job description

Recruitment Details

Clerk A - Customer Service

Department: Winnipeg Transit

Designated Work Location: Various locations including, but not limited to, 414 Osborne, Millenium Library, City Hall and Winnipeg Square.

Position Type: Temporary full time (up to 4 months, may be extended)

Hours of Work: Varied, mainly days, Monday to Friday currently however, candidates must be available for days, evenings, weekends and holidays.

Salary: $1,249.30 to $1,770.23 biweekly as per the CUPE Clerk A classification

Employee Group: CUPE

Posting No.: 126550

Closing Date: December 15, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the direction of the Team Leads, as the Customer Service Centre Clerk A you are responsible for Transit products which includes selling transit smart cards, loading various transit fare products on the card, and are accountable for the inventory and cash allocated to you. You will also provide transit information to the public and must have a good knowledge of routes, transit plus and transit operations policies/procedures and passenger self-help technology tools such as Navigo, BusTxt etc.

As The Customer Service Centre Clerk A You Will

• Respond to public inquiries both in person and over the telephone and direct telephone calls as required.
• Sell Transit products (bus tickets/passes/smart cards/merchandise) and accept WINNpass payments, distribute and input WINNpass application forms.
• Take pictures as required and create Photo ID cards for Transit concession products (bus passes/smart cards) and student identification.
• Replenish printed materials and assist walk in customers with transit trip planning as required and respond to any inquiries.
• Greet and assist Winnipeg Transit customers.

Qualifications

• High School diploma or equivalent combination of training and experience.
• Two years of office related experience, preferably with prior experience in a customer service setting.
• Demonstrated proficiency with basic word processing applications (Word), spreadsheets (Excel) and email (Outlook).
• Demonstrated ability to keyboard 40 w.p.m.
• Ability to pay attention to detail and maintain accuracy.
• Previous experience in working with and balancing cash, debit and credit cards and manage product inventory. Point of sale experience would be an asset.
• Excellent interpersonal skills with the ability to establish and maintain professional working relationships with employees at all levels of the organization and maintain the appropriate level of professionalism with the general public in accordance with the Respectful Workplace Standard.
• Ability to maintain composure when working under pressure and handling stressful situations.
• Ability to work with minimum direct supervision and to initiate responsible action.
• Effective verbal communication skills with the ability to follow instructions and express ideas clearly and concisely.
• Effective written communication skills with the ability to follow instructions and express ideas clearly and concisely.
• Basic knowledge of Winnipeg Transit's operational system (i.e. routes and fares) or ability to attain same within a reasonable amount of time.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Ability to lift and move weighing up to 30 lbs.
• A Police Information Check (with Vulnerable Sector Check) satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current resume (Required).
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Position Reports To

Teams Leads, Customer Service

• An eligibility list may be established to fill current and future permanent and temporary positions and will remain in effect for 12 months.

Additional Information

Only candidates selected for interviews will be contacted.