Change and Adoption Manager, Digital Workplace

KPMG Canada; Ottawa; Remote; CAD 86,000 - 129,000; Full time

Job summary

An established industry player is seeking a Change and Adoption Manager for their Digital Workplace team. This role focuses on enhancing productivity and collaboration through effective technology solutions. The ideal candidate will have extensive experience in change management and a strong grasp of Microsoft productivity tools. You will lead workshops, develop tailored solutions, and create impactful training programs to ensure seamless user adoption. Join a dynamic team dedicated to making a meaningful impact in the workplace and fostering an inclusive environment.

Qualifications

• 5+ years in adoption and change management consulting.
• Relevant change management certifications (e.g., Prosci) are a plus.

Responsibilities

• Design and lead business needs discovery and solution workshops.
• Identify and assess end-user impacts of technology-driven changes.

Skills

Change Management

Communication Skills

Analytical Skills

Microsoft Productivity Tools

Problem-Solving Skills

Education

Diploma in Organizational Change Management

Diploma in Learning and Development

Diploma in Computer Science

Diploma in Information Technology

Job description

Change and Adoption Manager, Digital Workplace

Join to apply for the Change and Adoption Manager, Digital Workplace role at KPMG Canada.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager, Change and Adoption, to support digital workplace solutions. This team focuses on providing solutions that enhance productivity, collaboration, knowledge management, change management, and user experience, enabling KPMG employees with effective technology and knowledge resources that create value for the firm and clients.

What You Will Do

• Design and lead business needs discovery and solution workshops.
• Conceptualize and propose tailored solutions to business needs and challenges.
• Collaborate with engagement teams and other business units to optimize application use for desired outcomes.
• Enhance collaboration, productivity, and technical capabilities by providing appropriate solutions based on business needs.
• Identify and assess end-user impacts of technology-driven changes and develop change management plans.

What You Bring To The Role

• Diploma in Organizational Change Management, Learning and Development, Computer Science, Information Technology, or related field.
• 5+ years of experience in adoption and change management consulting, professional services, or related roles.
• Relevant change management certifications (e.g., Prosci) are a plus.
• Hands-on experience in change management, training, and communication within a digital workplace or tech-driven environment.
• Strong understanding of change management principles.
• Expertise in Microsoft productivity tools.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Proven ability to design and deliver effective training programs and materials.
• Strong analytical and problem-solving skills to assess and address user needs and concerns.

This position requires fluency in English, supporting collaboration with English-speaking colleagues and stakeholders across regions.

KPMG BC Region Pay Range

The base salary range is $86,000 to $128,500, potentially including bonuses. Salary is determined based on location, skills, and qualifications. KPMG offers comprehensive Total Rewards.

Our Values, The KPMG Way

• Integrity: We do what is right.
• Excellence: We continually learn and improve.
• Courage: We think and act boldly.
• Together: We respect each other and embrace diversity.
• For Better: We focus on meaningful impact.

KPMG Canada promotes an inclusive, respectful, and accessible workplace. We welcome all qualified candidates and support adjustments and accommodations during recruitment. For support, contact KPMG’s Employee Relations Service at 1-888-466-4778.