CCM-Care Coordinator Manager

Lifemark Health Group; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare management organization in Ontario is seeking a Care Coordinator Manager to create a welcoming environment for patients and manage clinic operations. The ideal candidate will have a High School Diploma, 1-5 years of experience in a clinical environment, and excellent customer service skills. Responsibilities include managing patient inquiries, entering data accurately, and ensuring the reception area runs smoothly. Join a dynamic team that values health and wellness.

Benefits

Competitive compensation

Excellent benefits package

Pathways for management and corporate leadership

Qualifications

• 1-5 years of experience in a clinical or similar environment.
• Excellent customer service skills and telephone etiquette.
• A self-starter with the ability to work independently and in a team.

Responsibilities

• Create a welcoming environment for patients.
• Manage reception area and patient inquiries.
• Accurate entry of patient data in the Lifemark Patient System.

Skills

Customer service

Organizational skills

Teamwork

Data entry

Education

High School Diploma or equivalent

College diploma in a related field

Tools

MS Office - Word & Excel

Job description

Overview

Status: Permanent - Full Time, Part Time and Temporary - Upcoming multiple vacancies

Location: Potential locations include Dunnville, Brantford, Burlington, Hamilton or Niagara

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at Lifemark Physiotherapy, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

Why Lifemark

• Working with our understanding Clinic Director and having a positive and comforting work environment
• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Competitive compensation with an excellent benefits package for our permanent employees
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence
• Diverse, stable, caseload with the flexibility to integrate pre-existing clients

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• 1-5 years of experience in a clinical or similar environment
• Current enrolment or graduation from a college diploma program in a related field an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to hit the ground running in a busy and fast-paced working environment
• Strong computer and data entry skills preferably in MS Office - Word & Excel
• New Graduates are welcome to apply

Primary Responsibilities

• Creating an environment that is welcoming and warm to the patients
• Dealing effectively with customer and patient inquiries as well as complaints
• Management of reception area
• Maintaining Accounts Receivable
• Accurately entering incoming payment and monthly deposit reconciliation
• Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Expense and petty cash processing and control
• Obtain and promote GMB reviews and coach staff on the same
• Accounting controls and reporting
• Manage payroll, including accuracy, communications and meeting deadlines
• Clinic office management & administration
• Adherence to all company protocols

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply

Visit www.lifemark.ca/careers