Cashier

Farm Boy Inc.; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading grocery retailer in Guelph, Ontario, is seeking a customer service representative. You will deliver exceptional service, assist customers with product knowledge, and ensure smooth checkout interactions. Retail experience is an asset along with a strong attention to detail. This role offers a comprehensive benefits program and opportunities for growth, making it ideal for those looking to advance their careers with a supportive team environment.

Benefits

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Opportunity for internal promotions

Qualifications

• Passion for delivering exceptional customer service.
• Retail experience is considered an asset.
• Ability to work independently with attention to detail.
• Flexibility to work dynamic schedules including evenings and weekends.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver engaging customer service reflecting the brand's commitment.
• Process purchases efficiently and accurately.
• Assist customers with questions and product knowledge.
• Handle cash transactions responsibly and maintain payment accuracy.
• Support store operations by managing phone calls.
• Maintain cleanliness and organization of workspaces.

Skills

Customer Service

Attention to Detail

Communication Skills

Mathematical Ability

Team Collaboration

Fluency in English

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll play an important role in creating the fresh, friendly, and welcoming shopping experience Farm Boy is known for. With a customer-first mindset and attention to detail, you’ll connect with shoppers, support daily store operations, and ensure every checkout interaction is smooth and memorable. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers while processing purchases efficiently and accurately, including scanning items, bagging orders, and collecting tenders using Farm Boy Service Standards.
• Share your knowledge and passion for Farm Boy products while assisting customers with questions and product information.
• Learn and apply product codes quickly and accurately to ensure timely checkout service.
• Handle all cash and tender transactions responsibly, including balancing tills and maintaining payment accuracy.
• Support store operations by answering and directing incoming phone calls as needed.
• Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
• Maintain clean, safe, and organized work, storage, and front-of-store areas through general housekeeping duties, including cart retrieval from the parking area.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• For locations selling alcohol: a minimum age of 18 years and successful completion of Smart Serve certification (or willingness to complete).
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Strong mathematical ability with a high degree of accuracy when processing transactions and handling tenders.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.