Case Manager, Hope Heights – Housing & Community

McMan Youth, Family and Community Services Association of Calgary & Area; Calgary; Hybrid; CAD 41,000 - 45,000; Part time

Benefits offered by this job

Dental benefits

Counselling services

Employee assistance program

Flexible schedule

Job summary

McMan Calgary & Area is seeking a Case Manager for the Hope Heights Program, a 35-unit intergenerational affordable housing project with a focus on Indigenous housing. You will provide light-touch case management, facilitate resident programming, and help create connections that reduce isolation and support long-term safety and stability.

You will connect tenants with community resources, support digital literacy and life-skills, and coordinate referrals for vacancies while working

Qualifications

• Diploma or degree in Human Services or related field; minimum 3 years direct experience.
• Knowledge of Alberta residential tenancy legislation and housing stability experience.
• Experience working with people facing complex challenges and navigating community resources.
• Strong writing, organization, program planning and interpersonal skills.
• Demonstrated knowledge of and interest in Indigenous histories, cultures and communities.
• Ability to collaborate with residents, community partners, Elders and Knowledge Keepers.
• Flexible availability, including some evenings and weekends.

Responsibilities

• Delivering light‑touch case management, advocacy, resource navigation and conflict‑resolution support that promotes housing stability.
• Planning and facilitating programming and events that reduce isolation and strengthen intergenerational relationships among residents.
• Collaborating with the Reconciliation Lead and building relationships with First Nations, Inuit and Métis Elders and Knowledge Keepers to support cultural activities.
• Facilitating digital literacy, life‑skills and financial empowerment opportunities that increase confidence and self‑efficacy.
• Coordinating referrals for vacant units, community partnerships, move‑in and move‑out processes, unit inspections and coordination of maintenance needs.
• Assisting the Program Supervisor with day‑to‑day building management and responding to resident and programming needs.
• Maintaining accurate case notes, assessments, reports and file documentation in accordance with program and organizational standards.
• Upholding Core Values and Service Standards in daily work.

Skills

Strong writing

Organization

Program planning

Facilitation

Interpersonal skills

Indigenous knowledge

Education

Diploma or degree in Human Services or related discipline

Job description

McMan Calgary & Area is seeking a Case Manager for the Hope Heights Program, a 35-unit intergenerational affordable housing project with a focus on Indigenous housing. You will provide light-touch case management, facilitate resident programming, and help create connections that reduce isolation and support long-term safety and stability.

You will connect tenants with community resources, support digital literacy and life-skills, and coordinate referrals for vacancies while working