Community -Case Manager

Entreinstitute; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Entreinstitute is seeking a Community Case Manager to support clients in housing programs, oversee progress, and coordinate services. You will mentor clients, perform assessments, and ensure effective open communication across teams.

Ideal candidates hold a relevant post-secondary credential and at least 3 years in addiction services or work with marginalized groups, with a valid driver’s license and vehicle. The role emphasizes client-centered planning and collaborative teamwork.

Qualifications

• Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or related discipline is preferred.
• Minimum 3 years’ experience in addiction services or working with marginalized populations.
• Valid driver’s license with 2 million liability insurance and reliable vehicle.

Responsibilities

• Mentor clients and oversee progress and interventions.
• Monitor housing and provide support, advice, and direction with open communication.
• Maintain high health, safety, and cleanliness standards for client properties.
• Report property maintenance needs and emergencies to Property Management.
• Track client progress and regularly analyze and revise objectives.
• Keep accurate case files with regular written notes and relapse prevention plans.
• Attend weekly staff and case management meetings; participate in on-call rotation.

Skills

Communication skills

Time management

Problem solving

Self-motivation

Conflict management

Attention to detail

Education

Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or related discipline

Tools

HMIS database

Job description

COMMUNITY CASE MANAGER

Reporting to the Program Manager - Community Housing, The Case Manager - Community, this position is responsible for Case Management including but not limited to, goal planning, client assessments, weekly check-ins, support and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever-changing environment, assisting the clients in developing life skills.

ROLES AND RESPONSIBILITIES INCLUDE:

• Collaborative Mindset Fostering open communication and cooperation to achieve shared organizational goals.


• Culture of Support Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.


• Interdepartmental Problem-Solving Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.


• Participating in staff events and functions Essential to support fun and dynamic team functions to participate in CDC culture.

POSITION SUMMARY:

• Mentoring clients and overseeing clients’ progress and interventions


• Monitoring housing and providing support, advice, and direction while ensuring open communication


• Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients


• Reporting to Property Management on all maintenance needs as well as emergencies related to property


• Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives


• Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases


• Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as-needed basis


• Will serve on call rotation once every 8-10 weeks

QUALIFICATIONS AND REQUIREMENTS:

• Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred


• A minimum of 3 years’ experience working in the field of addiction and with marginalized populations


• Must have a valid driver’s license with 2 million liability insurance


• Must have a dependable vehicle


• Well-developed and effective communication skills (written and oral)


• Demonstrated skills in critical thinking


• Experience with HMIS database is an asset


• Flexibility for after-hours work as required to meet client needs

SKILLS AND ABILITIES:

• Ability to effectively manage confrontations and conflict


• Self-starter with excellent organizational and problem-solving skills


• Ability to manage priorities and workflow demonstrating excellent time management skills


• Knowledge of local social service agencies and referrals


• Knowledge in preparing reports, and ability to maintain client case files


• Ability to work with minimal supervision, take initiative and be self-motivated


• Acute attention to detail and a commitment to excellence and high standard

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.