Case Coordinator

Express Employment Professionals - Cincinnati East; Lower Sackville; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits

RRSP plan

Paid vacation after probation

On-site parking

Gym access

Job summary

Express Employment Professionals in Lower Sackville, NS, is hiring a Case Coordinator for a full-time hybrid role. You will manage a high volume of emails, support advisors, and keep case information accurate across systems, while following established processes.

You’ll review documentation for completeness, generate reports, and collaborate with team members to move cases forward. The role offers work-life balance and growth opportunities.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Professional and confident when communicating with customers and business contacts.
• Able to manage a high volume of emails from a shared inbox.
• Strong data entry and organizational skills using MS Office.

Responsibilities

• Manage and respond to a high volume of email inquiries through a shared inbox.
• Communicate professionally with advisors and their staff by phone and email.
• Review incoming new business documentation for completeness and accuracy.
• Enter, update and maintain case information in company systems; complete follow-ups.
• Maintain accurate records and document communications.
• Prepare and update reports and spreadsheets.
• Review information for accuracy and compliance; follow up as needed.
• Collaborate with team members to keep cases organized and moving forward.
• Provide administrative backup and support to the team as needed.

Skills

Attention to detail

Written communication

Verbal communication

High-volume email management

Data entry

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Time management

Team collaboration

Tools

Outlook

Word

Excel

Job description

Express Employment Professionals is hiring a Case Coordinator on behalf of our client, a professional and team-oriented organization in Lower Sackville.

This is a great opportunity for someone who is highly detail-oriented, organized, and enjoys a combination of administrative and customer service work. Working within the New Business department, you’ll help keep client cases moving by managing emails, updating information, completing follow-ups, and communicating with advisors and their staff.

The work is structured and can be repetitive, so this role would be a great fit for someone who enjoys following established processes, staying on top of details, and making sure things are completed accurately.

What you’ll be doing:

• Manage and respond to a high volume of email inquiries through a shared inbox
• Communicate professionally with advisors and their staff by phone and email
• Review incoming new business documentation and ensure information is complete and accurate
• Enter, update, and maintain case information within company systemsComplete regular follow-ups and ensure outstanding requirements are addressed
• Maintain accurate records and document communications
• Prepare and update reports and spreadsheets
• Review information for accuracy and compliance and follow up when necessary
• Work closely with other team members to keep cases organized and moving forward
• Provide administrative backup and support to the team as needed

What We’re Looking For:

• Strong attention to detail and a high level of accuracy
• Strong written and verbal communication skills
• Professional and confident when communicating with customers and business contacts
• Comfortable managing a high volume of emails and working from a shared inbox
• Strong data entry and organizational skills
• Comfortable using Microsoft Office, including Outlook, Word, and Excel
• Tech-savvy and comfortable learning new computer systems
• Able to stay focused while completing structured and repetitive tasks
• Strong time-management skills and ability to keep track of multiple follow-ups
• Positive, collaborative attitude and willingness to support and work well as part of a team

What’s in it for you:

• $18–$22/hour, based on experience
• Monday–Thursday from 8 am–4 pm to start, with the opportunity to work from home on Fridays once fully trained
• Full-time, stable opportunity with work/life balance
• Benefits, RRSP plan, and paid vacation time available after probation
• On-site parking and accessible by bus route
• Access to a gym
• Supportive, team-oriented environment

About Express Employment Professionals

At Express Employment Professionals, we help people find temporary, permanent, and contract opportunities that align with their skills, experience, and career goals. We take the time to get to know our candidates and support them throughout the hiring process to help them find the right fit.

We welcome applications from people of all backgrounds and experiences. If you're interested in this opportunity but don't meet every qualification, we still encourage you to apply.