Customer Service Coordinator

The Warrington Group; Halifax; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health care plan

Job summary

The Warrington Group is seeking a Customer Success Coordinator in Halifax, NS to be the hub of customer communication, sales operations, and digital engagement. You will work with sales, marketing and internal teams to ensure a seamless customer experience and drive solutions across channels.

You will manage inquiries, coordinate responses, and support e-commerce initiatives, delivering a proactive, organized, and detail-oriented approach in a fast-paced environment.

Qualifications

• Post-secondary education in Business, Marketing, Communications or related discipline (or equivalent experience).
• Experience with CRM and ERP systems.
• Familiarity with e-commerce platforms.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities and follow through on detailed tasks.
• Strong interpersonal skills with a customer-first mindset.
• Ability to collaborate across departments.
• High level of professionalism and attention to detail.
• Base salary: $50,000–$55,000 annually (experience dependent).
• Comprehensive health care plan.
• Hybrid or work remote is NOT an option in this position.

Responsibilities

• Answer all incoming calls and customer service lines promptly and professionally.
• Direct technical and product inquiries to internal experts and follow up.
• Coordinate and maintain customer responses with sales and service teams.
• Ensure clear, professional communication across all customer interactions.
• Monitor social media for messages, comments and inquiries.
• Direct inbound inquiries to appropriate internal teams.
• Assist in content creation, scheduling, and administration with marketing.
• Organize and delegate incoming emails and respond to high-priority messages.
• Process and prepare Amazon shipments.
• Follow up on orders older than 10 days.
• Update inventory and track order progress.
• Update pricing sheets across platforms.

Skills

Communication

Organization

Time management

Interpersonal skills

Collaboration

Customer‑first mindset

Professionalism

Education

Post-secondary education in Business/Marketing/Communications or related discipline

Tools

CRM systems

ERP systems

e-commerce platforms

Job description

On behalf of our client, we are looking for a Customer Success Coordinator to join their team in Halifax, Nova Scotia.

The Opportunity

As Customer Success Coordinator, you will be at the center of customer communication, sales operations, and digital engagement playing a key role in how the brand shows up across multiple channels. You’ll work closely with sales, marketing and internal teams to ensure a seamless and responsive customer experience. From managing inquiries and coordinating solutions to supporting e-commerce and marketing initiatives, this role offers variety, visibility, and the opportunity to make a real impact. If you thrive in a fast-paced environment where no two days look the same, this is a role where you can truly take ownership.

The Ideal Candidate

You are naturally organized, proactive and customer-focused, with a strong sense of ownership over your work. You enjoy being the go-to person who keeps things moving and ensures nothing falls through the cracks. You are engaged and a strong communicator who can navigate multiple priorities while maintaining professionalism and attention to detail. You thrive in a collaborative environment, are comfortable learning new systems, and bring a solutions-oriented mindset to everything you do.

Requirements

• Ensure all incoming phone calls and customer service lines are answered promptly and professionally.
• Direct technical and product-specific inquiries to appropriate internal subject matter experts and ensure timely follow-up.
• Gather, coordinate and maintain customer responses and resolutions with sales and service teams.
• Ensure clear and professional communication across all customer interactions.
• Monitor social media platforms for messages, comments, and customer service inquiries.
• Direct inbound service or sales inquiries to appropriate internal teams.
• Assist in content creation, scheduling, and administration in coordination with marketing.
• Organize and delegate incoming emails and respond to high-priority customer messages.
• Process and prepare Amazon shipments.
• Follow up on orders older than 10 days.
• Update inventory and track order progress.
• Update and maintain pricing sheets across platforms.

Qualifications

• Post‑secondary education in Business, Marketing, Communications or related discipline (or equivalent experience)
• Experience with CRM and ERP systems.
• Familiarity with e‑commerce platforms.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities and follow through on detailed tasks.
• Strong interpersonal skills with a customer‑first mindset.
• Ability to collaborate across departments.
• High level of professionalism and attention to detail.
• Base salary: $50,000–$55,000 annually (experience dependent)
• Comprehensive health care plan
• Hybrid or work remote is NOT an option in this position and will not be considered.

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.

Please note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.