Career Opportunities for Indigenous Peoples – Sales & Customer Service Representative

belairdirect; San Juan de Terranova; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian insurance provider is looking for a Sales and Customer Service Representative to support customers with their insurance needs. The successful candidate will provide advice on insurance products and handle inquiries with excellent communication skills. An emphasis on training and promoting Indigenous candidates showcases the company's commitment to diversity. This position offers a hybrid work model and a variety of benefits.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Flexible work arrangements

Annual wellness account

Community Impact program

Qualifications

• You must be prepared to study for and pass the provincial insurance licensing exam.
• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills to simplify complex information.
• Bilingualism in English and French is a considerable advantage.

Responsibilities

• Advise customers on appropriate insurance products.
• Promote and cross-sell personal insurance products.
• Process payment method changes and update customer accounts.
• Handle inquiries from existing customers providing exceptional service.

Skills

Excellent communication skills

Customer service experience

Bilingualism in English and French

Proficiency in technology

Ability to multi-task

Job description

About The Role

If you're passionate about helping others, and recognized for your excellent communication and interpersonal skills, we may be just the place for you!

As a Sales and Customer Service Representative, you'll become a trusted advisor helping Canadians protect the things that matter to them. We'll provide you with the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position.

Ready to take control of your career? Join our team and see how the sky's the limit.

Work location: Calgary, Saint-John's & Ottawa

What You’ll Do Here

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell personal insurance products and services.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What You Bring To The Table

• You self-identify as Indigenous (First Nations, Inuit, or Métis)
• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Proficiency in technology and ease in navigating multiple systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingualism in English and French is a considerable advantage.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.

This Position Requires

• During training, availability to work 35 hours, Monday to Friday, with day time shifts (9am to 5pm).
• After training, availability to work 35 hours, including every Saturday, with evening shift (between 10.30am and 8pm).
• During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards.

We invite and encourage all aspiring candidates who self-identify as Indigenous to apply for this opportunity. Indigenous Peoples include status and non-status First Nations, Métis and Inuit people.

Intact’s Commitment To Diversity

We aim to ensure our employees and leaders are representative of the communities we serve. Intact is committed to building a fair, inclusive and accessible workplace where everyone feels valued, respected and heard. Our commitments to reconciliation are implemented collaboratively with Indigenous employees and Intact’s Indigenous Circle of Inclusion Employee Network.

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Métis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.