Care Coordinator

Alma Care Retreat Inc.; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A premium postpartum care provider is seeking a Care Coordinator in Toronto. In this role, you'll coordinate schedules and interviews, ensuring families receive exceptional care. We're looking for someone with excellent organizational and communication skills, ideally with experience in client services. Join us and make a meaningful impact on families during their postpartum journey.

Qualifications

• Ability to manage multiple priorities and pivot quickly.
• Strong communication skills to put people at ease.
• Previous experience in care coordination or related field preferred.

Responsibilities

• Coordinate interviews between clients and care team members.
• Manage family care schedules with precision.
• Provide a premium client experience at every touchpoint.
• Collaborate with internal teams to refine the client experience.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Client services experience

Job description

Overview

Care Coordinator I Alma Care Postnatal — Toronto - Remote

Alma Care provides premium, personalized postpartum support in the comfort of home. We partner with families during the most transformative stage of life—welcoming a new baby—by delivering trusted in-home care and holistic wellness services. Our mission is to ensure mothers feel deeply supported, cared for, and confident as they recover and transition into parenthood.

At Alma, you’ll be part of a mission-driven team redefining what postpartum care can look like. You’ll work alongside passionate and kind colleagues who value excellence, innovation and growth. Every day, your work will directly impact the wellbeing of families during one of life’s most meaningful transitions.

The Role

We’re seeking a Care Coordinator who thrives in a fast-paced environment, loves working with people, and is obsessed with delivering flawless experiences. You will be the linchpin connecting our families with Alma’s trusted care providers, managing complex schedules, adapting to changing due dates and birth plans, and ensuring every family receives the highest quality of care.

This role is ideal for someone with strong organizational skills, an impeccable eye for detail, and the ability to bring calm and clarity to dynamic situations.

Responsibilities

• Coordinate interviews between clients and Alma’s care team members
• Manage family care schedules with precision, including adapting to changing needs such as shifting due dates and evolving postpartum plans
• Provide a premium client experience at every touchpoint through clear communication, professionalism, and warmth.
• Collaborate with internal teams to continuously refine and elevate the Alma client experience
• Collaborate with internal teams to elevate the communication and engagement of our care team
• Leverage and optimize existing scheduling and communication platforms
• Other duties as assigned

What You Bring

• Exceptional organizational skills with the ability to manage multiple priorities and pivot quickly.
• A meticulous attention to detail
• Strong interpersonal and communication skills; you know how to put people at ease
• Previous experience in client services, care coordination, hospitality, or a premium service environment preferred
• A genuine passion for supporting families during the postpartum journey