Care Coordination & Scheduling Specialist

SE Health; Hamilton; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Total rewards

Hybrid work

Tuition support

Car-loan support

Job summary

SE Health in Hamilton, Ontario, is seeking a Scheduling Coordinator to support the health care team from our Service Delivery Centre. This is a hybrid role with a focus on coordinating client care and ensuring smooth service delivery.

You will maintain client records, perform data entry, respond to inquiries, support billing, and generate reports. The ideal candidate offers strong data-entry skills, customer service mindset, and the ability to multitask in a busy environment.

Qualifications

• Intermediate data entry and keyboarding skills.
• Experience using a PC database.
• Strong written and verbal communication.
• Customer service oriented with problem solving.
• Able to prioritize and multitask under deadlines.
• French language skills preferred.
• Basic MS Word and MS Excel.
• Healthcare-related training preferred.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care.
• Update and maintain electronic client database.
• File and maintain client records.
• Perform data entry of client, employee and billing information.
• Respond to caller inquiries with efficiency and appropriate urgency.
• Provide support to billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Skills

Data entry

Customer service

Communication

Problem solving

Adaptability

Independent work

Multitasking

French language skills

Education

Medical administration courses

Tools

MS Word

MS Excel

PC database

Job description

SE Health in Hamilton, Ontario, is seeking a Scheduling Coordinator to support the health care team from our Service Delivery Centre. This is a hybrid role with a focus on coordinating client care and ensuring smooth service delivery.

You will maintain client records, perform data entry, respond to inquiries, support billing, and generate reports. The ideal candidate offers strong data-entry skills, customer service mindset, and the ability to multitask in a busy environment.