Service Coordinator

Se-Health; Hamilton; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension

Hybrid work

Staff perks

Flexible pay options

Car-loan support

Housing solutions

Job summary

SE Health in Hamilton is seeking a Scheduling Coordinator to support the health care team. Working from our Service Delivery Centre, this hybrid role focuses on planning, updating client records, and ensuring continuity of care.

You will handle data entry, respond to inquiries, assist with billing reports, and maintain electronic databases while delivering friendly, customer-focused service. Availability includes days, evenings and weekends, with strong computer skills preferred.

Qualifications

• Courses in medical administration or health care training are preferred.
• Experience using a PC database is required.
• Strong verbal communication and customer service skills are essential.

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up on errors/discrepancies in services ordered or provided
• Other office administrative duties as assigned

Skills

Verbal communication

Customer service

Problem solving

Multitasking

Organization

Adaptability

Independent work

Time management

Education

Medical administration courses preferred

Tools

MS Word

MS Excel

PC database

Job description

Working from our Service Delivery Centre based in Hamilton , this position will be responsible for the efficient and effective coordination of client care. This is a Hybrid position.

Why Join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS:

• Must be available days, evenings and weekends
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope,happinessand exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential.We’realso an inclusive, supportive workplace offering competitive compensation, strongbenefitsand real opportunities to grow.We’reAllInTogether.

Accessibility

If yourequireaccommodationsdue to illness or disability, please contact Talent Acquisition at [e-mail] .

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .