Car Service Appointment Specialist

Steve Marshall Group; Campbell River; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local automotive service provider in Strathcona Regional District is looking for an Appointment Coordinator. This role involves managing customer service appointments, ensuring effective workflow within the service department, and providing a positive experience for customers. Ideal candidates will have strong organizational skills, a customer-first mindset, and previous experience in automotive or customer service roles. Proficiency in basic computer skills is also required. This position offers the opportunity to work in a dynamic environment, supporting service advisors and technicians.

Qualifications

• Highschool diploma or equivalent required.
• Previous experience in automotive service, customer service, or scheduling is an asset.
• Familiarity with dealer management systems is an asset.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of customer interactions.
• Professional and friendly demeanor with a customer-first mindset.
• Basic computer proficiency, including MS Office.

Responsibilities

• Answer phone calls, emails, and in-person inquiries regarding service appointments.
• Schedule service appointments accurately based on customer needs and technician availability.
• Provide customers with estimated service times, vehicle drop-off instructions, and updates as required.
• Address customer questions and concerns professionally and courteously.
• Maintain an organized service schedule to optimize technician productivity and minimize wait times.
• Prepare service work orders and ensure all customer and vehicle information is complete.

Skills

Customer service skills

Organizational skills

Attention to detail

Multitasking

Basic computer proficiency

Education

Highschool diploma or equivalent

Tools

Dealer management systems

MS Office

Job description

A local automotive service provider in Strathcona Regional District is looking for an Appointment Coordinator. This role involves managing customer service appointments, ensuring effective workflow within the service department, and providing a positive experience for customers. Ideal candidates will have strong organizational skills, a customer-first mindset, and previous experience in automotive or customer service roles. Proficiency in basic computer skills is also required. This position offers the opportunity to work in a dynamic environment, supporting service advisors and technicians.