Cannabis Store Lead: Guest Experience

Muse

South Granville

On-site

CAD 21,000 - 30,000

Part time

3 days ago

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Job summary

Muse Cannabis Co. is seeking a part-time Keyholder to lead shifts, mentor team members, and uphold our concierge-style guest experience in-store. You will connect with guests, share cannabis knowledge, and support daily operations with a friendly, problem-solving mindset.

The role emphasizes leading by example, maintaining high service standards, and contributing to a welcoming atmosphere that aligns with Muse's brand.

Qualifications

2+ years of retail, hospitality, or customer-facing experience.
Previous Keyholder or leadership experience is an asset.
A genuine interest in cannabis and ongoing product education.
A warm, approachable style and a natural ability to connect with people.
Strong customer service and sales instincts without the hard sell.
Ability to obtain the required provincial cannabis certification.
Flexible availability, including evenings and weekends.
Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

Create a warm, personalized experience for every guest.
Listen first and help guests discover products that are right for them - never push.
Lead by example and provide direction and support during your shift.
Help teammates build their cannabis knowledge and confidence with guests.
Support store sales goals while keeping the guest experience at the centre.
Handle guest questions and concerns with professionalism and compassion.
Complete opening and closing duties, including cash management.
Keep the store organized, well-merchandised, and looking its best.
Follow cannabis regulations and store procedures.
Support training and onboarding of new team members.
Step up, solve problems, and keep things moving when you're leading the shift.