Keyholder

Muse; South Granville; On-site; CAD 21,000 - 30,000; Part time

Job summary

Muse Cannabis Co. is seeking a part-time Keyholder to lead shifts, mentor team members, and uphold our concierge-style guest experience in-store. You will connect with guests, share cannabis knowledge, and support daily operations with a friendly, problem-solving mindset.

The role emphasizes leading by example, maintaining high service standards, and contributing to a welcoming atmosphere that aligns with Muse's brand.

Qualifications

• 2+ years of retail, hospitality, or customer-facing experience.
• Previous Keyholder or leadership experience is an asset.
• A genuine interest in cannabis and ongoing product education.
• A warm, approachable style and a natural ability to connect with people.
• Strong customer service and sales instincts without the hard sell.
• Ability to obtain the required provincial cannabis certification.
• Flexible availability, including evenings and weekends.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Create a warm, personalized experience for every guest.
• Listen first and help guests discover products that are right for them - never push.
• Lead by example and provide direction and support during your shift.
• Help teammates build their cannabis knowledge and confidence with guests.
• Support store sales goals while keeping the guest experience at the centre.
• Handle guest questions and concerns with professionalism and compassion.
• Complete opening and closing duties, including cash management.
• Keep the store organized, well-merchandised, and looking its best.
• Follow cannabis regulations and store procedures.
• Support training and onboarding of new team members.
• Step up, solve problems, and keep things moving when you're leading the shift.

Skills

Customer service

Communication skills

Leadership experience

Cannabis knowledge

Dependable

Job description

Starting Rate: $18.75 / hour

Employment Status: PT

Location: Muse Cannabis 500 - South Granville

The Role

Muse Cannabis Co. is looking for a Keyholder who loves connecting with people, sharing cannabis knowledge, and helping create an exceptional guest experience.

As a Keyholder, you'll be a trusted on-shift leader - supporting guests, guiding your teammates, solving problems, and keeping the store running smoothly. You'll lead by example and help create the warm, personalized, concierge-style experience Muse is known for.

If you're ready to take on more responsibility while continuing to learn and grow, this could be a great next step.

What You'll Do

• Create a warm, personalized experience for every guest.
• Listen first and help guests discover products that are right for them - never push.
• Lead by example and provide direction and support during your shift.
• Help teammates build their cannabis knowledge and confidence with guests.
• Support store sales goals while keeping the guest experience at the centre.
• Handle guest questions and concerns with professionalism and compassion.
• Complete opening and closing duties, including cash management.
• Keep the store organized, well-merchandised, and looking its best.
• Follow cannabis regulations and store procedures.
• Support training and onboarding of new team members.
• Step up, solve problems, and keep things moving when you're leading the shift.

What You Bring

• 2+ years of retail, hospitality, or customer-facing experience.
• Previous Keyholder or leadership experience is an asset.
• A genuine interest in cannabis and ongoing product education.
• A warm, approachable style and a natural ability to connect with people.
• Strong customer service and sales instincts without the hard sell.
• You're dependable, confident taking the lead, and calm when things get busy.
• Strong communication and problem-solving skills.
• Ability to obtain the required provincial cannabis certification.
• Flexible availability, including evenings and weekends.
• Ability to stand for extended periods and lift up to 20 lbs.
• Successful completion of a pre-employment criminal record check.

Why Muse?

At Muse, we offer high-quality cannabis through a premium concierge experience - with knowledgeable people who listen, educate, and help guests make informed choices.

• A people-first, community-minded culture.
• Ongoing cannabis education and development.
• Opportunities to build your leadership skills and grow.
• Employee incentives and social events.
• A team that values humility, compassion, and supporting one another.

Love cannabis, people, and creating memorable experiences? We'd love to meet you.