Cannabis Retail Shift Lead - Customer Experience

SNDL Inc.; Cambridge; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

EFAP program (24/7)

Career growth opportunities

Health benefits for full-time

Job summary

Value Buds Cambridge Tri-City is hiring a Keyholder / Shift Lead to join our cannabis retail team. You’ll be the face of the brand, delivering exceptional service and guiding teammates during your shifts.

You’ll help customers navigate cannabis products, manage daily operations, and ensure POS accuracy while upholding regulatory requirements. This role suits someone who leads by example in a fast-paced store.

Qualifications

• Retail, customer service, or hospitality experience.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age 18/19+ depending on province.
• Able to stand for long periods and lift up to 40 lbs.
• Eligible for Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and complete basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Communication skills

Customer service experience

Team leadership

Retail experience

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Value Buds Cambridge Tri-City is hiring a Keyholder / Shift Lead to join our cannabis retail team. You’ll be the face of the brand, delivering exceptional service and guiding teammates during your shifts.

You’ll help customers navigate cannabis products, manage daily operations, and ensure POS accuracy while upholding regulatory requirements. This role suits someone who leads by example in a fast-paced store.