Keyholder

Muse Cannabis; Vancouver; On-site; CAD 25,000 - 30,000; Full time

Job summary

Muse Cannabis Co. is seeking a Keyholder who thrives on connecting with guests, sharing cannabis knowledge, and delivering a premium concierge-style experience. You’ll be a trusted on-shift leader, guiding teammates, solving problems, and keeping the store running smoothly with warmth and professionalism.

If you’re ready to take on more responsibility while continuing to learn and grow, this could be a great next step for you at Muse.

Qualifications

• 2+ years of retail, hospitality, or customer-facing experience.
• Previous Keyholder or leadership experience is an asset.
• Genuine interest in cannabis and ongoing product education.
• Warm, approachable style with ability to connect with people.
• Strong customer service and sales instincts without the hard sell.
• Calm under pressure and able to take the lead when busy.
• Ability to obtain the required provincial cannabis certification.
• Flexible availability, including evenings and weekends.
• Ability to stand for extended periods and lift up to 20 lbs.
• Successful completion of a pre-employment criminal record check.

Responsibilities

• Create a warm, personalized experience for every guest.
• Listen first and help guests discover products that are right for them — never push.
• Lead by example and provide direction and support during your shift.
• Help teammates build their cannabis knowledge and confidence with guests.
• Support store sales goals while keeping the guest experience at the centre.
• Handle guest questions and concerns with professionalism and compassion.
• Complete opening and closing duties, including cash management.
• Keep the store organized, well-merchandised, and looking its best.
• Follow cannabis regulations and store procedures.
• Support training and onboarding of new team members.
• Step up, solve problems, and keep things moving when you’re leading the shift.

Skills

Retail experience

Leadership

Cannabis knowledge

Customer service

Communication

Job description

The Role

Muse Cannabis Co. is looking for a Keyholder who loves connecting with people, sharing cannabis knowledge, and helping create an exceptional guest experience.

As a Keyholder, you’ll be a trusted on-shift leader — supporting guests, guiding your teammates, solving problems, and keeping the store running smoothly. You’ll lead by example and help create the warm, personalized, concierge-style experience Muse is known for.

If you’re ready to take on more responsibility while continuing to learn and grow, this could be a great next step.

What You’ll Do

• Create a warm, personalized experience for every guest.


• Listen first and help guests discover products that are right for them — never push.


• Lead by example and provide direction and support during your shift.


• Help teammates build their cannabis knowledge and confidence with guests.


• Support store sales goals while keeping the guest experience at the centre.


• Handle guest questions and concerns with professionalism and compassion.


• Complete opening and closing duties, including cash management.


• Keep the store organized, well-merchandised, and looking its best.


• Follow cannabis regulations and store procedures.


• Support training and onboarding of new team members.


• Step up, solve problems, and keep things moving when you’re leading the shift.

What You Bring

• 2+ years of retail, hospitality, or customer-facing experience.


• Previous Keyholder or leadership experience is an asset.


• A genuine interest in cannabis and ongoing product education.


• A warm, approachable style and a natural ability to connect with people.


• Strong customer service and sales instincts without the hard sell.


• You’re dependent, confident taking the lead, and calm when things get busy.


• Strong communication and problem-solving skills.


• Ability to obtain the required provincial cannabis certification.


• Flexible availability, including evenings and weekends.


• Ability to stand for extended periods and lift up to 20 lbs.


• Successful completion of a pre-employment criminal record check.

Why Muse?

At Muse, we offer high-quality cannabis through a premium concierge experience — with knowledgeable people who listen, educate, and help guests make informed choices.

• A people-first, community-minded culture.


• Ongoing cannabis education and development.


• Opportunities to build your leadership skills and grow.


• Employee incentives and social events.


• A team that values humility, compassion, and supporting one another.

Love cannabis, people, and creating memorable experiences? We’d love to meet you.