Cannabis Retail Shift Lead & Customer Coach

RGIT Australia; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Employee incentives

Team social events

Ongoing training

Job summary

Inspired Cannabis is seeking a proactive Keyholder to lead daily store operations, coach staff, and ensure exceptional customer experiences. This role focuses on sales accountability, product knowledge, and compliance with regulations in a fast-paced retail setting.

The ideal candidate has 2+ years in retail or customer-facing roles with leadership experience, CannSell certification, and a flexible schedule including evenings and weekends.

Qualifications

• Minimum age per provincial regulations (typically 19+).
• 2+ years in retail, hospitality, or a customer-facing role; leadership experience preferred.
• Provincial cannabis certification (CannSell or equivalent) required.
• Pre-employment criminal record check completed.
• Flexible availability including evenings and weekends.

Responsibilities

• Deliver and model high-quality customer service, including resolving escalations.
• Support team with cannabis education and product recommendations.
• Assist in achieving individual and store sales targets.
• Coach teammates on sales techniques and customer engagement.
• Identify opportunities to boost sales and customer retention.
• Maintain store knowledge on products, categories, and regulations.
• Execute opening/closing procedures and cash handling.
• Oversee daily store operations and ensure policy compliance.
• Maintain store standards in merchandising and cleanliness.
• Provide on-shift leadership and direction to the team.
• Assist onboarding and training of new employees.
• Foster a positive, accountable, team-oriented environment.

Skills

Leadership

Customer service

Communication

Problem-solving

Coaching

Team mentorship

Job description

Inspired Cannabis is seeking a proactive Keyholder to lead daily store operations, coach staff, and ensure exceptional customer experiences. This role focuses on sales accountability, product knowledge, and compliance with regulations in a fast-paced retail setting.

The ideal candidate has 2+ years in retail or customer-facing roles with leadership experience, CannSell certification, and a flexible schedule including evenings and weekends.