Cannabis Retail Shift Lead — Customer Experience & Ops

SNDL Inc.; Edmonton; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

EFAP (Employee & Family Assistance)

Health benefits

Employee discounts

Paid vacation

Flexible scheduling

Job summary

Value Buds is seeking a Keyholder / Shift Lead for our cannabis retail location in Edmonton. You will be the face of our brand, delivering exceptional service while guiding teammates during shifts.

The role emphasizes ownership, customer education, and adherence to cannabis regulations in a fast-paced environment. Prior retail experience and relevant certifications are required, with a focus on safety and customer satisfaction.

Qualifications

• Retail/customer service experience.
• Strong communication and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and perform basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Retail experience

Customer service

Communication

Cannabis knowledge

Cannabis sales certification

POS system

Tools

POS system

Job description

Value Buds is seeking a Keyholder / Shift Lead for our cannabis retail location in Edmonton. You will be the face of our brand, delivering exceptional service while guiding teammates during shifts.

The role emphasizes ownership, customer education, and adherence to cannabis regulations in a fast-paced environment. Prior retail experience and relevant certifications are required, with a focus on safety and customer satisfaction.