Cannabis Retail Customer Experience Specialist

SNDL Inc.; Burlington; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

EFAP

Employee discounts across banners

Health and dental benefits

Paid vacation

Job summary

Value Buds Appleby Crossing is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) to greet customers, recommend products, and educate on cannabis products. You will operate the POS, process payments, and help with stocking and inventory while ensuring compliance with regulations.

The role emphasizes a customer-first approach, strong communication, and reliability in a fast-growing cannabis retail environment. Opportunities for growth and employee discounts are offered.

Qualifications

• Customer service, retail or hospitality experience is an asset.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification as listed above.
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Communication skills

Customer-first attitude

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Value Buds Appleby Crossing is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) to greet customers, recommend products, and educate on cannabis products. You will operate the POS, process payments, and help with stocking and inventory while ensuring compliance with regulations.

The role emphasizes a customer-first approach, strong communication, and reliability in a fast-growing cannabis retail environment. Opportunities for growth and employee discounts are offered.