Customer Experience Representative

SNDL Inc.; Burlington; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

EFAP

Employee discounts across banners

Health and dental benefits

Paid vacation

Job summary

Value Buds Appleby Crossing is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) to greet customers, recommend products, and educate on cannabis products. You will operate the POS, process payments, and help with stocking and inventory while ensuring compliance with regulations.

The role emphasizes a customer-first approach, strong communication, and reliability in a fast-growing cannabis retail environment. Opportunities for growth and employee discounts are offered.

Qualifications

• Customer service, retail or hospitality experience is an asset.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification as listed above.
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Communication skills

Customer-first attitude

Education

Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)

Job description

Work Location

Value Buds Appleby Crossing

About the Role

Retail Sales Associate – Cannabis (Customer Experience Rep)

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, andretaina loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’llbe the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.

What You’ll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS, handle payments, and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations, including ID verification

About You

• Customer service, retail, or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

WhyYou’llLove WorkingWithUs

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discountsacross our retail banners
• Competitive wages and flexible schedulingoptions
• Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Rate of Pay

18

CAD

Hourly Plan