Customer Experience Representative

Sundial; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Career growth

Product discounts

EFAP

Flexible scheduling

Full-time health benefits

Job summary

Value Buds is seeking a motivated Customer Experience Representative to join our team as a Retail Sales Associate – Cannabis. You’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis.

This role focuses on creating a welcoming experience, making product recommendations, operating the POS, restocking shelves, and ensuring ID verification and regulatory compliance.

Qualifications

• Customer service, retail or hospitality background is preferred.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell) required/advantageous.
• Minimum age as per province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Retail experience

Hospitality experience

Communication skills

Education

Cannabis certification

Tools

POS system

Job description

Work LocationValue Buds Mayfield CommonAbout the RoleRetail Sales Associate – Cannabis (Customer Experience Rep)About Value BudsValue Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.About the RoleWe’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.What You’ll DoCreate a welcoming experience for every customerProvide product recommendations and cannabis educationOperate the POS, handle payments, and issue receiptsRestock shelves and support basic inventory tasksEnsure compliance with cannabis regulations, including ID verificationAbout YouCustomer service, retail, or hospitality experience is an assetStrong communication skills and a customer-first attitudeCannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)Minimum age requirement based on province (18/19+)Ability to stand for extended periods and lift up to 40 lbsEligible to pass a Criminal Record CheckWhy You’ll Love Working With UsCareer growth and internal promotion opportunitiesIn-depth product training and ongoing learningSupportive, team-oriented environmentEmployee product discounts across our retail bannersCompetitive wages and flexible scheduling optionsEmployee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family supportAdditional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.Our Commitment to Diversity, Equity and InclusionAt Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.Ready to Apply?If you’re excited about cannabis and great customer service, apply today to join our team.About SNDLSNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.Learn more about SNDL