Cannabis Retail Customer Experience Associate

Sundial; Red Deer; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

EFAP program

Health benefits

Dental coverage

Prescription drug coverage

Paid vacation

Employee discounts

Job summary

SNDL’s Value Buds Red Deer Village Mall location is seeking a Customer Experience Representative to greet customers, guide cannabis education, and manage point-of-sale transactions in a fast-paced retail setting.

Ideal candidates have customer service experience, strong communication, and cannabis certification; the role emphasizes compliance, agility, and a team-driven attitude within a growing industry.

Qualifications

• Customer service, retail or hospitality experience is an asset.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Retail experience

Communication skills

Cannabis certification

ID verification

Ability to lift 40 lbs

Job description

SNDL’s Value Buds Red Deer Village Mall location is seeking a Customer Experience Representative to greet customers, guide cannabis education, and manage point-of-sale transactions in a fast-paced retail setting.

Ideal candidates have customer service experience, strong communication, and cannabis certification; the role emphasizes compliance, agility, and a team-driven attitude within a growing industry.