Customer Experience Representative

Sundial; Burlington; Hybrid; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Employee product discounts

EFAP program

Flexible scheduling

Health and dental for full-time

Paid vacation

Job summary

Value Buds in Burlington, ON is hiring a part-time Customer Experience Representative to join our cannabis-focused retail team. You’ll greet customers, provide product recommendations, and assist with POS transactions while maintaining compliance with regulations.

We value strong communication, reliability, and a customer-first approach. Experience in retail or hospitality is an asset, and cannabis certifications are preferred. Flexible scheduling and team support provided.

Qualifications

• Customer service, retail or hospitality experience is an asset.
• Strong communication and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Retail experience

Communication

Cannabis certification knowledge

Tools

POS software

Job description

## Customer Experience RepresentativeApply: Burlington, ON: Part time: Posted Today: R7603**Work Location**Value Buds Appleby Crossing**About the Role****Retail Sales Associate – Cannabis (Customer Experience Rep)****About Value Buds**Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.**About the Role**We’re looking for a motivated and dependable **Customer Experience Representative** to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.**What You’ll Do*** Create a welcoming experience for every customer* Provide product recommendations and cannabis education* Operate the POS, handle payments, and issue receipts* Restock shelves and support basic inventory tasks* Ensure compliance with cannabis regulations, including ID verification**About You*** Customer service, retail, or hospitality experience is an asset* Strong communication skills and a customer-first attitude* Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)* Minimum age requirement based on province (18/19+)* Ability to stand for extended periods and lift up to 40 lbs* Eligible to pass a Criminal Record Check**Why You’ll Love Working With Us*** Career growth and internal promotion opportunities* In-depth product training and ongoing learning* Supportive, team-oriented environment* Employee product discounts across our retail banners* Competitive wages and flexible scheduling options* Employee & Family Assistance Program (EFAP) available to *all employees*, offering confidential 24/7 mental health, wellness, financial, and family support*Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.***Our Commitment to Diversity, Equity and Inclusion**At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.**Ready to Apply?**If you’re excited about cannabis and great customer service, apply today to join our team.**Rate of Pay**18CADHourly Plan