Cannabis Retail Customer Experience Associate

SNDL Inc.; Burlington; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

EFAP available to all employees

Employee product discounts

Flexible scheduling options

Job summary

Value Buds Appleby Crossing is seeking a Retail Sales Associate - Cannabis (Customer Experience Rep). You will greet customers, offer product recommendations, and help customers explore cannabis options while maintaining a welcoming store environment.

Ideal candidates bring customer service experience, strong communication, and a cannabis selling certification; minimum age varies by province. You must be able to stand for long periods and lift up to 40 lbs, and pass a background check.

Qualifications

• Customer service, retail, or hospitality experience is an asset.
• Strong communication skills and a customer-first attitude.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Communication skills

Cannabis selling certification

Criminal background check

Ability to stand for long periods

Job description

Value Buds Appleby Crossing is seeking a Retail Sales Associate - Cannabis (Customer Experience Rep). You will greet customers, offer product recommendations, and help customers explore cannabis options while maintaining a welcoming store environment.

Ideal candidates bring customer service experience, strong communication, and a cannabis selling certification; minimum age varies by province. You must be able to stand for long periods and lift up to 40 lbs, and pass a background check.