Call Centre Agent - Work at Home

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking enthusiastic individuals to join as Call Centre Agents. This remote role offers the chance to assist customers and resolve inquiries beautifully. Ideal candidates possess excellent communication skills and a tech-savvy background. The position provides flexible working hours, competitive hourly wages, and opportunities for career advancement.

Benefits

Competitive hourly wage

Remote work setup

Paid training

Health benefits for eligible roles

Qualifications

• Strong verbal and written communication skills in English.
• Proficiency in using computer systems and basic troubleshooting tools.
• Ability to handle a high volume of calls maintaining professionalism.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide accurate information about products and services.
• Resolve customer complaints by identifying issues.

Skills

Customer service skills

Communication skills

Problem-solving attitude

Organizational skills

Education

High school diploma or equivalent

Additional customer service certifications

Tools

CRM software

Job description

Job Summary

The Elite Job is seeking enthusiastic and customer-focused individuals to join our team as Call Centre Agents. This work-from-home role offers you the opportunity to assist customers, resolve inquiries, and provide exceptional service, all from the comfort of your home. If you are tech-savvy, possess excellent communication skills, and have a passion for helping people, this is the perfect opportunity for you.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally and courteously.
• Provide accurate information about products and services while addressing customer inquiries.
• Resolve customer complaints by identifying issues and offering effective solutions.
• Document customer interactions and maintain detailed records in the system.
• Follow up with customers to ensure satisfaction and effective resolution of issues.
• Collaborate with team members and report recurring issues to management.
• Adhere to company policies, scripts, and quality standards during all interactions.

Required Skills and Qualifications

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Strong verbal and written communication skills in English.
• Proficiency in using computer systems, CRM software, and basic troubleshooting tools.
• Ability to handle a high volume of calls while maintaining professionalism.
• Empathy, patience, and a problem-solving attitude.
• Strong organizational skills and attention to detail.

Experience

• Prior experience in a call centre, customer service, or a related field is preferred but not mandatory.
• Freshers with excellent communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Flexible shifts available: Choose between part-time or full-time schedules.
• Hours may vary depending on customer demand; some weekend or evening shifts may be required.

Knowledge, Skills, and Abilities

• Familiarity with call centre software and systems (training provided for beginners).
• Ability to multitask and manage time effectively in a remote setting.
• A quiet, distraction-free home environment with a reliable internet connection.
• Adaptability to handle different customer personalities and challenging situations.

Benefits

• Competitive hourly wage with performance-based incentives.
• Remote work setup with flexible scheduling options.
• Paid training and ongoing development opportunities.
• Access to employee assistance programs and health benefits (for eligible roles).
• Opportunities for career advancement within the company.

Why Join The Elite Job?

• Be part of a dynamic, inclusive, and supportive team culture.
• Enjoy the convenience and comfort of working from home.
• Gain valuable customer service experience and enhance your career prospects.
• Work for a company that values employee well-being and professional growth.

How to Apply

To apply for this exciting opportunity, please submit your updated resume and a cover letter detailing your interest in the role. Applications can be sent directly to us. Shortlisted candidates will be contacted for a virtual interview.