call centre agent - customer service

Elections Alberta; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A government organization in Edmonton is seeking a candidate to handle client inquiries, maintain records, and ensure excellent communication. This role requires a secondary school graduation certificate and at least 7 months of relevant experience. The ideal candidate will be punctual, reliable, and have strong interpersonal skills. The position is on site with no remote work options.

Qualifications

• 7 months to less than 1 year of experience.
• Computer and technology knowledge is required.
• Ability to handle heavy loads.

Responsibilities

• Answer written and oral inquiries.
• Maintain records and statistics.
• Provide information to clients.

Skills

Excellent oral communication

Excellent written communication

Client focus

Efficient interpersonal skills

Punctuality

Attention to detail

Flexibility

Ability to multitask

Dependability

Reliability

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Word

Internet

Job description

Overview

Languages: English

Education: Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

Location: On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Answer written and oral inquiries
• Maintain records and statistics
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Handling heavy loads

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Judgement
• Ability to multitask
• Dependability
• Honesty