Call Center Team Lead

UAP Inc.; Laval; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in industrial parts is seeking a Team Leader in Laval. This full-time position involves responding to customer inquiries, supporting representatives, and managing call center operations. The ideal candidate is bilingual in French and English with experience in industrial parts. This role offers competitive salary and various benefits.

Benefits

Competitive salary

Attractive benefits

Company discounts

Training and development

Qualifications

• Some experience in the field of industrial parts.
• Customer service and teamwork oriented.
• Bilingual French and English spoken and written.

Responsibilities

• Respond to customer calls and / or emails.
• Support representatives in research and submissions.
• Manage the schedules of call center agents.
• Maintain effective communication with store managers.
• Coordinate the work of the team and manage priorities.

Job description

Overview

As a Team Leader your role will be to respond to customer calls / emails and make decisions to provide an exceptional experience.

Location: Laval. This is a regular full-time position located in Laval.

We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally we provide training throughout your career to support and guide your professional development.

Responsibilities

• Respond to customer calls and / or emails
• Support representatives in research and submissions
• Manage the schedules of call center agents and assist the call center service manager in employee evaluations
• Maintain effective communication with store managers and store representatives assigned to the call center
• Coordinate the work of the team and manage priorities in submissions and other client files

Qualifications

• Some experience in the field of industrial parts
• Customer service and teamwork oriented
• Bilingual French and English spoken and written as you will need to frequently collaborate with internal clients across Canada

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.

Employment Type: Full-time