Cafe Shift Lead & Customer Experience Champion

Starbucks; Toronto; On-site; CAD 22,000 - 28,000; Full time

Job summary

Starbucks in Toronto is seeking a dedicated Shift Supervisor to help the store manager run daily operations and lead the team during scheduled shifts. You will be responsible for delegating tasks, coaching partners, and ensuring consistent delivery of the Starbucks Experience with friendly, efficient service.

This role emphasizes integrity, teamwork, and a calm presence during busy periods, with opportunities to develop leadership skills while upholding safety and quality standards.

Qualifications

• Customer service experience in retail or food service.
• Ability to supervise and direct the work of others.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to busy shifts.
• Knowledge of a retail environment and safety procedures.
• Punctual and reliable with regular attendance.

Responsibilities

• Lead shift team and delegate tasks to ensure smooth operations.
• Deliver legendary customer service and maintain Third Place atmosphere.
• Open and close store operations and manage cash handling.
• Coach and train partners, provide feedback to the store manager.

Skills

Direct others

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks in Toronto is seeking a dedicated Shift Supervisor to help the store manager run daily operations and lead the team during scheduled shifts. You will be responsible for delegating tasks, coaching partners, and ensuring consistent delivery of the Starbucks Experience with friendly, efficient service.

This role emphasizes integrity, teamwork, and a calm presence during busy periods, with opportunities to develop leadership skills while upholding safety and quality standards.