Business Assistant

Workplace Safety and Insurance Board (WSIB); St. Catharines; Hybrid; CAD 71,000 - 89,000; Full time

Job summary

A government safety board in Canada is seeking a temporary support role for up to 12 months. The successful candidate will assist Senior Directors in the Case Management Division, handle day-to-day activities, and manage conflicts. Applicants should have a college diploma and 3 years of experience. The position is full-time, with some required travel across Ontario and a salary range of $71,098.79 to $88,873.00.

Qualifications

• 3 years of related experience is required.

Responsibilities

• Provide support and assistance to the supervisor and management team.
• Respond to complaints and resolve high-profile issues.
• Prepare agendas and organize materials for meetings.

Education

College diploma

Job description

Overview

This is a temporary opportunity for up to 12 months supporting the Senior Directors in the Case Management Division. Provide program support and assistance to the supervisor and team in the resolution of multi-faceted issues related to front line services, staff issues and across the WSIB.

Responsibilities

• Provide support and assistance to the supervisor and management team to facilitate the administration of day-to-day activities.
• Respond to complaints, identify issues (including sensitive or high-profile issues), and resolve or expedite resolution of issues.
• Follow up on outstanding action points, issues, projects and assignments; ensure completion or resolution.
• Prepare correspondences, memos for supervisor approval, and status reports on various activities, projects and initiatives.
• Manage the supervisor’s calendar (meetings and appointments) to avoid conflicts and inform of changes.
• Prepare agendas and organize material for meetings; update on current issues as appropriate; may accompany the supervisor to take minutes.
• Act as liaison to internal and external groups to facilitate effective communication and resolve issues and complaints; provide general information on programs and services.
• Coordinate and prepare the branch’s annual operating and capital budget plan; analyze past and current expenditure trends; forecast expenditures; monitor monthly expenses and provide variance explanations as needed.
• Identify and analyze data requirements for ad hoc or regular operations reports; gather data from various sources and produce reports using relevant software.
• Participate on committees and projects to facilitate action and decision-making related to cluster/divisional/branch initiatives and HR issues.
• Liaise with facilities planning and I.S. on staff movement, space, equipment, security and safety issues to support unit operations.
• Act as security administrator for on-line systems, ensuring proper access and permissions; assist with password management and monitoring access.
• Develop and maintain the cluster/divisional/branch SharePoint Site and related resources.

Job Requirements

• Education (Level and Specialty / Discipline): College diploma
• Experience: 3 years of related experience

Salary and Employment Details

Salary Grade: N05; From: $71,098.79 To: $88,873.00

This is a temporary opportunity for up to 12 months supporting the Senior Directors in the Case Management Division. Employment type: Full-time. Seniority level: Associate.

Work Arrangements and Travel

This job may require travel to the main location or other locations across Ontario for in-office days, training or events. In-office days are typically monthly. Travel reimbursement provided in accordance with WSIB policies. The organization supports a mix of working in the office, in the field and from home to balance personal and career goals.

Equity, Diversity and Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where differences are celebrated. If you require accommodations to apply, contact [e-mail]. For interview accommodations, inform the Recruiter at the time of invitation. Please see the EDI Vision for actions WSIB is taking to support equity, diversity and inclusion.

Additional Information

Disclosing conflicts of interest: WSIB employees must act ethically and disclose any circumstances that could result in a real, potential or perceived conflict of interest. For questions about conflict of interest obligations or disclosures, contact the Talent Acquisition Centre.

Privacy information: We collect personal information under the authority of the Workplace Safety and Insurance Act, 1997, to assess qualifications and recruit for vacant positions. Questions about data collection can be directed to WSIB Privacy Office.