Business Analyst I

Simon Fraser University; Burnaby; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

7% pay in lieu of benefits

8% vacation pay

Extended health & dental plans

Professional development funds

Hybrid-work program

Job summary

Simon Fraser University is seeking a temporary, full-time Business Analyst I to support fundraising systems and operations. The Business Analyst will partner with stakeholders to gather and document requirements, analyze and improve business processes, and support project coordination within a complex CRM environment.

The ideal candidate has experience with CRM enhancements or integrations, data quality initiatives, and reporting to improve decision-making.

Qualifications

• Bachelor's degree in Computing Science or Business Administration, with four years of related business analysis experience in a large, complex environment, or an equivalent combination of education, training, and experience.
• Excellent knowledge of fundraising constituent record management (CRM) systems.
• Excellent knowledge of enterprise information systems and CRM platforms (e.g., Blackbaud Enterprise CRM).
• Excellent knowledge of software design, database applications for standard business processes, and data analysis.
• Excellent knowledge of SQL query language and report writing tools (e.g., Tableau, PowerBI).
• Working knowledge of fundraising operations and donor and alumni engagement workflows to inform system support and configuration decisions.

Responsibilities

• Gather requirements, analyze and improve business processes, and support CRM project coordination.
• Support CRM enhancements, data quality, de-duplication, reporting, and system integrations.

Skills

CRM knowledge

SQL & BI tools

Business process analysis

Data analysis

Stakeholder communication

Education

Bachelor's degree in Computing Science or Business Administration

Tools

Blackbaud Enterprise CRM

Tableau

PowerBI

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Our mission

AAE exists to further SFU’s mission and reputation by strategically fundraising for the university’s priorities and creating meaningful, lifelong connections with our donor and alumni community. We operate with integrity and professionalism as SFU’s fundraising, events, and alumni engagement experts—accountable for all the university’s fundraising activities within the private sector.

Our vision

AAE is recognized as a fundamental institutional partner at SFU and a leading university advancement and alumni engagement department in Canada. We work as one team with one goal to provide insight, knowledge-sharing and efficient systems and processes to support SFU’s growth and enhance fundraising performance.

About the Role

AAE is seeking a temporary, full-time Business Analyst I to support priority initiatives across fundraising systems and operations. The Business Analyst will partner with stakeholders to gather and document requirements, analyze and improve business processes, and support project coordination and delivery within a complex CRM environment. This role will contribute to work such as CRM enhancements and integrations, online giving and annual giving operational support, data quality and de-duplication initiatives, and reporting/analysis to improve decision-making and service delivery. The successful candidate is proactive, highly organized, and able to translate complex business needs into clear, actionable documentation while working across multiple concurrent priorities.

The ideal candidate is an experienced Business Analyst who can hit the ground running in a complex, fast-paced project environment. They excel at requirements gathering, stakeholder engagement, business process analysis, and coordinating deliverables across cross-functional teams. They bring experience supporting CRM enhancements and/or system integrations, and are comfortable working with data to support reporting, data quality, and de-duplication initiatives. The successful candidate is proactive, adaptable, and skilled at communicating complex information clearly to both technical and non-technical stakeholders, while managing multiple concurrent priorities with minimal supervision.

Qualifications

Bachelor's degree in Computing Science or Business Administration, with four years of related business analysis experience enterprise information systems in a large, complex, environment, or an equivalent combination of education, training, and experience.

• Excellent knowledge of fundraising constituent record management (CRM) systems.
• Excellent knowledge of enterprise information systems and CRM platforms (e.g., Blackbaud Enterprise CRM).
• Excellent knowledge of business process design and analysis.
• Excellent knowledge of software design, database applications for standard business processes, and data analysis.
• Excellent knowledge of SQL query language and report writing tools (e.g., Tableau, PowerBI).
• Working knowledge of fundraising operations and donor and alumni engagement workflows to inform system support and configuration decisions.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is June 1, 2027.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].