Ambassador Team Member

Simon Fraser University; Burnaby; Hybrid; CAD 25,000 - 36,000; Part time

Benefits offered by this job

CUPE Local 3338

Hybrid-work program

Job summary

Simon Fraser University’s Big Data Hub is seeking a part-time front desk assistant to serve as the first point of contact for clients and visitors in Burnaby. You will respond to inquiries, triage service requests, and provide clerical support including document typing, filing and mail distribution.

The role requires strong customer service, organizational and communication skills, and the ability to coordinate with IT, facilities, catering and security to ensure smooth meetings and events.

Qualifications

• High school graduation and training in word processing, databases, and spreadsheets.
• 2 years of experience required; equivalent combinations acceptable.
• Strong customer service and communication skills are essential.
• Ability to use standard office, email, and calendar applications at an intermediate level.

Responsibilities

• Serve as the first point of contact for SFU Big Data Hub clients and events.
• Respond to inquiries and triage service requests to appropriate staff.
• Provide clerical support: typing, filing, and mail distribution.

Skills

Customer service

Interpersonal communication

Organizational skills

Office software

Calendaring apps

Education

High school diploma

2 years experience

Tools

Office software suite

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Simon Fraser University leverages the power of big data so Canada can lead in a digital world. With over a decade of leadership in the big data field, SFU's Big Data Hub engages with our partners to fill critical talent shortages, generate new knowledge and contribute to an innovative economy. We connect government, industry and the community to deliver data-driven solutions to challenging problems. As a university-wide core facility, we are empowering people to use data for impact and social good to solve global challenges and transform society.

About the Role

Acts as the first point of contact for clients of SFU's Big Data Hub and its service. Provides a high level of customer service by responding to a variety of general inquiries and event booking requests and triaging requests for service to the appropriate staff member, consultant, or service group. Provides clerical support by typing various documentation, filing, and distributing mail. Checks client specifications to ensure the accuracy of client requests pertaining to the Hub's service; follows up with clients accordingly. Liaises with various service providers (e.g. IT Services, Facilities Services, catering, security etc.) to monitor and troubleshoot all operational problems that occur during service delivery, including the successful execution of meetings and events. Perform routine checks to ensure the Hub is ready for client occupation based on facility standards.

Full Job Description

Qualifications

High school graduation and general courses or training of moderate duration (one semester or equivalent) in word processing, database, and spreadsheet applications. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Good knowledge of standard office practices, methods, and equipment.
• Good knowledge of university programs, policies, and procedures.
• Excellent interpersonal and communication (verbal and written) skills.
• Excellent organizational and customer service skills.
• Ability to use standard office, email, and electronic calendaring applications at an intermediate level.
• Ability to provide orientation to the facility and set up and demonstrate the use of office, computer, and audio-visual equipment to clients.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• Hybrid-work program for eligible positions

Additional Information

The assignment start/end dates are: September 11, 2026 to December 24, 2026.

Priority will be given to qualified registered SFU students who must submit a Fall 2026 class schedule with their application. This is a part-time position working 20 hours biweekly. There is 1 position available.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].