Associate Director, Product & Service Delivery

Simon Fraser University; Burnaby; On-site; CAD 116,061 - 138,495; Full time

Benefits offered by this job

7% pay in lieu of benefits

8% vacation pay

Extended health & dental plans

Professional development funds

Hybrid-work program

Job summary

Simon Fraser University (SFU) is seeking an Associate Director, Product & Service Delivery within IT Services – Academic Management Systems. The role leads product strategy and roadmaps for major initiatives, aligning cross-functional delivery with institutional priorities and ensuring scalable solutions across Agile teams.

The ideal candidate has extensive enterprise product management experience in complex organizations, with strong communication, change management, and leadership capabilities

Qualifications

• Proven experience in managing enterprise systems and coaching teams in agile frameworks.
• Strong knowledge of academic management systems and enterprise applications.
• Excellent knowledge of academic policies and processes.
• Excellent leadership, communication and problem-solving skills.
• Excellent interpersonal skills and conflict resolution abilities.

Responsibilities

• Lead the product vision and roadmap for major initiatives, including IFMS.
• Guide multi‑team Agile delivery and ensure cohesive execution across programs.
• Align product strategy with institutional goals and drive long-term system evolution.

Skills

Enterprise systems mgmt

Agile coaching

Academic management

Leadership

Communication

Conflict resolution

Education

Master's degree in MIS/CS/MBA

Job description

Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $116,061 to $138,495 annually SFU Department Descr: IT Services - Academic Management Services Position Grade: 14 # of openings: 1 Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Academic Management Systems, part of IT Services at SFU, partners with Faculties and Faculty Relations to deliver systems that support academic operations. We are agile, cross‑functional teams of analysts, developers, and QA specialists who thrive on collaboration, innovation, and continuous improvement. Our focus is building user‑centered IT solutions that simplify processes, improve efficiency, and enhance the SFU experience for faculty and staff.

About The Role

The Associate Director, Product & Service Delivery provides strategic leadership across SFU’s academic management systems, with a focus on long‑term planning, development, and alignment with institutional priorities. This role leads the product vision and roadmap for major initiatives—including the Integrated Faculty Management System (IFMS)—and ensures cohesive, scalable delivery across multiple Agile teams. The position plays a key role in driving change, aligning cross‑functional delivery with business outcomes, and ensuring programs meet institutional goals, timelines, and sustainability targets.

The ideal candidate brings extensive experience in enterprise product management and solution delivery within complex organizations. A strong ability to align product strategy with institutional goals, guide multi‑team Agile delivery, and make business‑focused decisions is essential. This role requires strategic thinking, excellent communication, change management and the ability to lead across technical, academic, and administrative domains to drive long‑term system evolution.

Qualifications

Master's Degree in Management Information Systems, Computer Science, Business Administration, or a related field and agile/SAFe product management certification (e.g., SAFe Product Manager, SAFE Implementation, ACSPO) required with a minimum of 8 years of experience in product management, system development or IT project management, with at least 3 years in a leadership role, or an equivalent combination of education, training, and experience.

• Proven experience in managing enterprise systems, coaching teams in agile frameworks and sustaining long‑term operations.
• Strong knowledge of academic management systems and enterprise applications.
• Excellent knowledge of academic policies and processes.
• Excellent leadership, communication and problem‑solving skills.
• Excellent interpersonal, conflict resolution and communication skills.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid‑work program for eligible positions

Additional Information

The assignment end date is September 30, 2027.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [e-mail].