Application Administrator

Simon Fraser University; Vancouver; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

4 weeks vacation

Hybrid-work program

Employer paid defined benefit pension

On-campus tuition waiver

Tuition reimbursements and PD funds

And more!

Job summary

Simon Fraser University’s Beedie School of Business seeks an Application Administrator to provide ongoing administration and technical support for Salesforce CRM. You will analyze business objectives, validate processes, configure objects, triggers, workflows, and monitor platform health to optimize efficiency and security.

Working with the Beedie CRM Product Owner/Project Manager and the CRM development team, you will help roll out new features, support end users, and contribute to a long-term

Qualifications

• Bachelor's degree in Computing Science or related discipline with two years of experience in Salesforce administration/support.
• Experience interfacing with internal business partners, vendors, and customers to resolve issues.
• Ability to deploy complex third-party applications and software packages.

Responsibilities

• Provide ongoing administration and technical support for Salesforce in Beedie School of Business.
• Configure objects, triggers, workflows, and manage user accounts; enforce data security policies.
• Collaborate with CRM Product Owner/Project Manager and development team to roll out new features and maintain platform health.

Skills

Troubleshooting

Analytical skills

Requirements gathering

Salesforce administration

Third-party apps deployment

Team collaboration

Education

Bachelor's degree in Computing Science or related field

Tools

Salesforce

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Launched in 1999, Executive Education (Exec Ed) has over two decades of experience working with middle and senior‑level management professionals in organizations and developing customized non‑credit and credit‑based education programs. Long‑term partnerships guide programming that enables a deep understanding of clients' needs and the design of custom programs to address those needs.

About the Role

The Application Administrator is primarily responsible for the ongoing administration and technical support for the Beedie School of Business's Constituent Relationship Management (CRM) platform, Salesforce. The Application Administrator analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve effectiveness, efficiencies and economies. Working in partnership with the Beedie CRM Product Owner/Project Manager and CRM development team, the role implements the strategic development plan for Salesforce in Beedie School, working as part of a long‑term CRM development roadmap. As a subject matter expert, the application administrator contributes to the roll out of new features and serves as a key member of the quality assurance team. In addition, this role is responsible for a number of operational support tasks such as modifying and configuring objects; creating triggers and workflows; managing user accounts; enforcing established data security policies; and monitoring platform health and performance.

Qualifications

Bachelor's degree in Computing Science or a related discipline with two years of experience related to the support and administration of Salesforce administration, interfacing with internal business partners, vendors, and customers to resolve issues and troubleshoot problems; or an equivalent of education, training, and experience.

• Strong troubleshooting and analytical skills.
• Ability to provide creative solutions to problems and business challenges.
• Ability to gather, document and execute detailed specifications from high‑level requirements.
• Ability to deploy complex third‑party applications and software packages.
• Ability to work collaboratively with a team of software developers, technical administrators, designers, and business analysts.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more!

*Prorated for part‑time employees

Additional Information

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].