Business Solutions Analyst

Western University; London; On-site; CAD 68,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Western University in London, Ontario, is seeking a Business Solutions Analyst to support the Faculty of Education. You will analyze processes, map workflows, and develop future-state recommendations to improve efficiency and student success.

Reporting to the Manager of E-Learning and Information Services, you will lead cross-functional initiatives, gather requirements, conduct stakeholder consultations, and create implementation roadmaps across enterprise systems such as CRM, HRIS, and student

Qualifications

• Bachelor-level degree in a relevant field or equivalent experience.
• Professional business analysis certification or equivalent designation.
• Master's degree is considered an asset.

Responsibilities

• Analyze business processes, map workflows and identify improvement opportunities.
• Lead stakeholder sessions, gather requirements, and develop implementation roadmaps.
• Prepare business cases, reports and recommendations to support decision-making.

Skills

Business analysis

Stakeholder facilitation

Process mapping

Root cause analysis

Analytical thinking

Communication

Project coordination

Education

Undergraduate degree in Business Administration

Professional certification in business analysis (CBAP/CCBA/PMI-PBA)

Master's degree asset

Tools

CRM systems

HRIS

Student information systems

Integrated administrative systems

Job description

The base salary will be $67,680 - $96,590 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this is a 2-year temporary full-time contract opportunity. This contract includes a comprehensive benefits package.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Faculty of Education's mission is to prepare knowledgeable, critical, creative and courageous educators; through our teaching, research and service, we create equitable and just opportunities and outcomes for all individuals and communities.

Responsibilities

Reporting to Manager of E-Learning and Information Services, the Business Solutions Analyst provides specialized business analysis expertise to support continuous improvement across the Faculty of Education. Working collaboratively with leaders, faculty, and staff, the role analyzes business processes, operational practices, and service delivery models to identify opportunities to improve efficiency, effectiveness, resource utilization, and the delivery of programs and services that support teaching, learning, research, and student success.

The Business Solutions Analyst leads business analysis activities for Faculty-wide initiatives, including current state assessments, process mapping, requirements gathering, stakeholder consultation, and the development of future state recommendations and implementation roadmaps. The role identifies operational challenges and bottlenecks, evaluates options, and recommends practical, evidence-informed solutions that support informed decision-making, improve organizational effectiveness, and position the Faculty for long-term operational success.

Qualifications

Education:

• Undergraduate degree in Business Administration, Organizational Development, Information Systems, Public Administration, or another related discipline
• Professional certification in business analysis (e.g., Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), PMI Professional in Business Analysis (PMI-PBA)), or an equivalent business analysis designation
• Master's degree in Business Administration, Organizational Development, Public Administration, or a related field is considered an asset

Experience:

• 5 years' progressively responsible experience conducting business analysis, operational reviews, process improvement, or organizational effectiveness initiatives within a large, complex organization
• Experience working with business processes and workflows supported by enterprise systems such as CRM, HRIS, student information systems and integrated administrative systems
• Experience conducting current state assessments, business process mapping, workflow analysis, business requirements gathering, and root cause analysis to identify operational challenges and develop practical business solutions
• Experience facilitating stakeholder consultation sessions, workshops, interviews, and requirements gathering activities with diverse stakeholder groups
• Experience evaluating business processes, operational practices, service delivery models, and resource utilization to identify opportunities for improvement and develop evidence-informed recommendations
• Experience preparing business cases, reports, recommendations, implementation roadmaps, and other documentation that supports operational planning and decision-making

Knowledge, Skills & Abilities:

• Demonstrated knowledge of business analysis principles, methodologies, techniques, and best practices, with the ability to apply them to operational improvement initiatives
• Ability to manage multiple business analysis initiatives simultaneously while balancing competing priorities and meeting established timelines
• Demonstrated ability to conduct current state assessments, process mapping, workflow analysis, business requirements gathering, root cause analysis, and future state planning
• Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex operational issues, identify practical solutions, and make evidence-informed recommendations
• Demonstrated ability to assess and prioritize business improvement opportunities based on operational impact, organizational priorities, risk, and implementation feasibility
• Exceptional consultation, facilitation, and relationship management skills with the ability to engage diverse stakeholders, build consensus, and support collaborative decision‑making
• Exceptional written and verbal communication skills with the ability to prepare clear business cases, reports, presentations, recommendations, and other business analysis documentation for a variety of audiences
• Demonstrated ability to analyze the impact of proposed changes on people, processes, technology, and organizational effectiveness while supporting continuous improvement and informed decision‑making
• Demonstrated ability to work independently, exercise sound professional judgment, and manage multiple priorities within a dynamic and evolving environment
• Demonstrated understanding of enterprise systems, including Customer Relationship Management (CRM), Human Resource Information Systems (HRIS), student information systems, and system integrations, with the ability to understand how these systems

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone [phone].

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.