CRM & Data Analyst I for Fundraising Systems

Simon Fraser University; Burnaby; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

7% pay in lieu of benefits

8% vacation pay

Extended health & dental plans

Professional development funds

Hybrid-work program

Job summary

Simon Fraser University is seeking a temporary, full-time Business Analyst I to support fundraising systems and operations. The Business Analyst will partner with stakeholders to gather and document requirements, analyze and improve business processes, and support project coordination within a complex CRM environment.

The ideal candidate has experience with CRM enhancements or integrations, data quality initiatives, and reporting to improve decision-making.

Qualifications

• Bachelor's degree in Computing Science or Business Administration, with four years of related business analysis experience in a large, complex environment, or an equivalent combination of education, training, and experience.
• Excellent knowledge of fundraising constituent record management (CRM) systems.
• Excellent knowledge of enterprise information systems and CRM platforms (e.g., Blackbaud Enterprise CRM).
• Excellent knowledge of software design, database applications for standard business processes, and data analysis.
• Excellent knowledge of SQL query language and report writing tools (e.g., Tableau, PowerBI).
• Working knowledge of fundraising operations and donor and alumni engagement workflows to inform system support and configuration decisions.

Responsibilities

• Gather requirements, analyze and improve business processes, and support CRM project coordination.
• Support CRM enhancements, data quality, de-duplication, reporting, and system integrations.

Skills

CRM knowledge

SQL & BI tools

Business process analysis

Data analysis

Stakeholder communication

Education

Bachelor's degree in Computing Science or Business Administration

Tools

Blackbaud Enterprise CRM

Tableau

PowerBI

Job description

Simon Fraser University is seeking a temporary, full-time Business Analyst I to support fundraising systems and operations. The Business Analyst will partner with stakeholders to gather and document requirements, analyze and improve business processes, and support project coordination within a complex CRM environment.

The ideal candidate has experience with CRM enhancements or integrations, data quality initiatives, and reporting to improve decision-making.