Brand Experience Specialist

Gap Inc.; Canada; On-site; CAD 34,000 - 45,000; Full time

Job summary

Gap Inc. in Canada is seeking a Brand Associate who brings our brand to life for customers by delivering exceptional service and using an omni-channel approach to connect with shoppers.

You will educate customers about loyalty programs, drive sales through suggestive selling, and keep the store neat and organized while handling returns professionally. The role requires flexible scheduling including evenings, weekends, and holidays.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Omni-channel experience

Flexibility

Job description

Gap Inc. in Canada is seeking a Brand Associate who brings our brand to life for customers by delivering exceptional service and using an omni-channel approach to connect with shoppers.

You will educate customers about loyalty programs, drive sales through suggestive selling, and keep the store neat and organized while handling returns professionally. The role requires flexible scheduling including evenings, weekends, and holidays.