Brand Experience Associate - Omnichannel Retail & Service

Gap Inc.; Canada; On-site; CAD 21,000 - 28,000; Part time

Job summary

Gap Inc. in Canada is seeking a Brand Associate to bring our brand to life for customers. You will engage with shoppers, educate them on products and loyalty programs, and drive sales through suggestive selling across omnichannel channels.

You will collaborate with leadership to deliver a best-in-class customer experience, maintain a clean store environment, and support all store operations while elevating the in-store experience for every guest.

Qualifications

• Good communicator with customers and team to meet goals.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thrives in a fast-paced environment.
• Problem solver with a focus on continuous improvement and feedback.
• Able to work a flexible schedule including holidays, evenings, overnights and weekends.
• Able to use retail technology.
• Able to move around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication skills

Customer service

Retail knowledge

Flexibility

Physical stamina

Job description

Gap Inc. in Canada is seeking a Brand Associate to bring our brand to life for customers. You will engage with shoppers, educate them on products and loyalty programs, and drive sales through suggestive selling across omnichannel channels.

You will collaborate with leadership to deliver a best-in-class customer experience, maintain a clean store environment, and support all store operations while elevating the in-store experience for every guest.