Brand Experience Specialist

Gap Inc; Canada; On-site; CAD 32,000 - 42,000; Full time

Job summary

Gap Inc. in Canada is seeking a customer-focused associate to engage with customers, educate them on merchandise, and deliver a premium shopping experience. You will learn the brand’s selling behaviors and use product knowledge to inform, inspire, and outfit customers while supporting store operations and promotions.

You are expected to be a strong communicator, handle diverse customer interactions, and contribute to store priorities with a collaborative, service-first mindset.

Qualifications

• Completed job readiness training at Gap Inc’s nonprofit partner.
• Excellent communication and ability to use technology to engage with customers and team.
• Problem solver with a focus on continuous improvement and openness to feedback.
• Able to handle customer interactions courteously and professionally.
• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Become an expert of the brand’s selling behaviors and deliver premium customer experience.
• Serve as a role model to achieve store priorities with the customer as focus.
• Support store leadership to collaborate with employees and complete tasks efficiently.
• Build and share expertise in a specialized functional area.
• Assist with opening and/or closing store and post-close tasks.
• Listen and ask questions to understand needs and provide service.
• Handle unique or complex customer interactions.

Skills

Communication

Customer service

Problem solving

Teamwork

Learning agility

Education

Job readiness training program

Job description

Gap Inc. in Canada is seeking a customer-focused associate to engage with customers, educate them on merchandise, and deliver a premium shopping experience. You will learn the brand’s selling behaviors and use product knowledge to inform, inspire, and outfit customers while supporting store operations and promotions.

You are expected to be a strong communicator, handle diverse customer interactions, and contribute to store priorities with a collaborative, service-first mindset.