Brand Experience & Loyalty Specialist

Gap Inc.; Canada; On-site; CAD 20,664,000 - 24,797,000; Full time

Job summary

Gap Inc. in Canada is seeking a Brand Associate to bring our brand to life for customers. You will educate, inform, and inspire the wardrobe choices of shoppers while delivering an omni-channel customer experience.

Collaborating with leadership, you will drive loyalty and sales through exceptional service on the shop floor and via digital channels. You are a strong communicator who thrives in a fast-paced retail environment, embraces feedback, and is flexible to work evenings, weekends, and

Qualifications

• Must have strong communication with customers and team.
• Provide exceptional customer service to build brand loyalty.
• Love retail and thrive in a fast-paced environment.
• Able to solve problems and continuously improve.
• Willing to work a flexible schedule including holidays, evenings, weekends.
• Comfort with using retail technologies and POS systems.
• Able to move around the store, stockroom, and office; lift up to 30 lbs.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Drive sales and service through suggestive selling.
• Enhance customer experience with omnichannel offerings.
• Be accountable to personal goals that contribute to store results.
• Support sales floor, fitting room, cash wrap, and back of house as needed.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused service

Retail passion

Problem solver

Flexible schedule

Retail technology

Lift up to 30 lbs

Job description

Gap Inc. in Canada is seeking a Brand Associate to bring our brand to life for customers. You will educate, inform, and inspire the wardrobe choices of shoppers while delivering an omni-channel customer experience.

Collaborating with leadership, you will drive loyalty and sales through exceptional service on the shop floor and via digital channels. You are a strong communicator who thrives in a fast-paced retail environment, embraces feedback, and is flexible to work evenings, weekends, and