Branch Service Leader: Drive Growth & Customer Impact

Johnson Controls; Toronto; On-site; CAD 114,000 - 171,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Paid time off

Benefits package

Company vehicle

Training opportunities

Safe work environment

Job summary

Johnson Controls is seeking a Branch Service Manager to lead day-to-day service operations and drive customer satisfaction in Ontario, Canada. You will supervise branch staff, forecast workloads, and ensure financial objectives are met while upholding standard service processes.

The role requires a minimum of 10 years in service operations, strong organizational and communication skills, and the ability to manage multiple projects with tact and persistence.

Qualifications

• Minimum of 10 years in service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to influence diverse teams and manage multiple projects simultaneously.
• Proactive, with a customer-focused mindset and problem-solving skills.

Responsibilities

• Owns day-to-day tactical local service business and processes.
• Forecasts, analyzes, and drives the business performance of service operations.
• Direct supervision of branch service staff and account management support.
• Coaches teams on business processes and service applications.
• Ensures delivery standards align with company objectives for growth.

Skills

Service operations management

Scheduling

Interpersonal communication

Project coordination

Analytical thinking

Job description

Johnson Controls is seeking a Branch Service Manager to lead day-to-day service operations and drive customer satisfaction in Ontario, Canada. You will supervise branch staff, forecast workloads, and ensure financial objectives are met while upholding standard service processes.

The role requires a minimum of 10 years in service operations, strong organizational and communication skills, and the ability to manage multiple projects with tact and persistence.