Branch Manager

Johnson Controls, Inc.; Richmond Hill; On-site; CAD 162,000 - 243,000; Full time

Benefits offered by this job

Competitive salary & commission

Paid vacation/holidays/sick time

Benefits package including medical,-d,

Extensive training opportunities

Company vehicle

Video: A Day in a Life at Johnson C...

Job summary

Johnson Controls is seeking a Branch Service Manager to lead day-to-day service operations, ensure customer satisfaction, and meet financial objectives. You will oversee service processes, staff, and applications, coordinating with managers and customer service to drive performance.

The role emphasizes hands-on leadership, coaching, and adherence to best practices, with a focus on profitable growth and delivery standards across the branch.

Qualifications

• Minimum of 10 years’ service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational and attention to detail with interpersonal communication skills.
• Ability to manage a large, diverse set of projects with tact, cooperation and persistence.

Responsibilities

• Owns day-to-day tactical local service business; ensures customer satisfaction and financial objectives.
• Works with Truck Based Service Managers and Customer Service Representatives to forecast, analyze, and drive service business processes.
• Direct supervision of service business support team including account management, asset management, invoicing, file maintenance, and service order posting.
• Provides coaching and support to branch service teams to implement best practices and service applications.
• Drives service business processes through the local service organization and acts as SME during actualization.
• Ensures training, communication, and reinforcement of processes and service applications.

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and commission Plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle
• Check us out: A Day in a Life at Johnson Controls http://youtu.be/pdZMNrDJviY

What you will do:

TheBranch Service Managerowns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it:

• Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
• Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for:

Required

• Minimum of 10years’serviceindustryexperience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstratesolidorganizationaland attention to detail skills. Musthave strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desiredbusinessgoals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent JohnsonControlsand communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: $114,000 - $171,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)Thisrole offersacompetitiveBonusplanthat willtakeinto accountindividual,group, and corporate performance.This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skillsand experiencesthat exceedthe typical profile.Ifyoubelieveyour backgroundwarrants considerationbeyondthestatedrange, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.All hiringdecisionsare ultimatelymadebyhumanreviewers.Fordetails,please visit the About Ustab on the Johnson Controls Careerssite at About us - Johnson Controls Careers

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