Branch Manager: Operations & Service Leader

Msupply; Vaughan; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

Life insurance

RRSP with company contributions

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Job summary

mSupply is seeking a Branch Manager for Woodbridge, Ontario, to lead branch operations, drive sales performance, and ensure exceptional customer service. The role emphasizes inventory management, merchandising, scheduling, safety, and staff development in a fast-paced distribution environment.

The ideal candidate will have 6+ years in logistics/distribution with 3+ years in supervision, plus BPM tools knowledge and a strong quality mindset.

Qualifications

• 6 or more years’ experience with logistics or distribution and related functions.
• 3 or more years of supervisory or team lead experience in a warehouse or distribution environment.
• Knowledge and execution of a quality system (ISO preferred), LEAN, and Six Sigma principals.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Skills

Branch management

Logistics

Supervisory

Operations

LEAN Six Sigma

MS Office

Job description

mSupply is seeking a Branch Manager for Woodbridge, Ontario, to lead branch operations, drive sales performance, and ensure exceptional customer service. The role emphasizes inventory management, merchandising, scheduling, safety, and staff development in a fast-paced distribution environment.

The ideal candidate will have 6+ years in logistics/distribution with 3+ years in supervision, plus BPM tools knowledge and a strong quality mindset.