Branch Manager

Johnson Controls; Toronto; On-site; CAD 114,000 - 171,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Paid time off

Benefits package

Company vehicle

Training opportunities

Safe work environment

Job summary

Johnson Controls is seeking a Branch Service Manager to lead day-to-day service operations and drive customer satisfaction in Ontario, Canada. You will supervise branch staff, forecast workloads, and ensure financial objectives are met while upholding standard service processes.

The role requires a minimum of 10 years in service operations, strong organizational and communication skills, and the ability to manage multiple projects with tact and persistence.

Qualifications

• Minimum of 10 years in service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to influence diverse teams and manage multiple projects simultaneously.
• Proactive, with a customer-focused mindset and problem-solving skills.

Responsibilities

• Owns day-to-day tactical local service business and processes.
• Forecasts, analyzes, and drives the business performance of service operations.
• Direct supervision of branch service staff and account management support.
• Coaches teams on business processes and service applications.
• Ensures delivery standards align with company objectives for growth.

Skills

Service operations management

Scheduling

Interpersonal communication

Project coordination

Analytical thinking

Job description

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and commission Plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

Check us out: A Day in a Life at Johnson Controls http://youtu.be/pdZMNrDJviY

What you will do

The Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it

Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results. Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business. Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications. Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications. Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work. Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for

• Required Minimum of 10 years’ service industry experience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE:

$114,000 - $171,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.