Branch Manager

Johnson Controls; Richmond Hill; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and commission Plan

Paid vacation/holidays/sick time - Day

Comprehensive benefits package

Extensive training opportunities

Company vehicle

A Day in a Life at Johnson Controls

Job summary

Johnson Controls in Canada seeks a Branch Service Manager to lead day-to-day service operations and ensure customer satisfaction while meeting financial objectives. You will manage local service processes, supervise support teams, and drive efficiency across service lines.

The role requires a minimum of 10 years in service operations with strong organizational and communication skills, plus experience in project accounting.

Qualifications

• Minimum of 10 years’ service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational and attention to detail skills; effective communication with clients.
• Ability to handle many projects and tasks with tact, cooperation and persistence.
• Able to prioritize work based on financial impact to business goals.
• Proven written and verbal communication skills.
• Experience with basic project accounting or costing principles.

Responsibilities

• Owns day-to-day tactical local service business through defined processes delivering customer satisfaction.
• Forecasts, analyzes, and drives business processes to meet financial objectives.
• Supervises service business support teams including account management and invoicing.
• Provides coaching to branch service teams on processes and applications.
• Drives service processes and acts as SME during actualization.
• Ensures training and communication reinforce processes and service applications.
• Maintains delivery standards aligned with corporate objectives for profitable growth.
• Performs other duties related to customer satisfaction and service strategy implementation.

Skills

Service management

Scheduling

Communication

Project accounting

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and commission Plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle
• Check us out: A Day in a Life at Johnson Controls http://youtu.be/pdZMNrDJviY

What you will do:

TheBranch Service Managerownstheday-to-dayservicebusinessprocessesand team management to ensure customer satisfaction and financial objectives are met.This includes implementation and adherence to business processes and service applications.Drivesproficiencyand performance of branch support staff.

How you will do it:

• Ownstheday-to-daytacticallocal service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managersand Customer Service Representative toensurefinancialobjectives are met through accurately forecasting, analyzing, and driving thebusinessprocessesof all lines of service business.
• Direct supervision of service business support teamincluding those responsible foraccountmanagementsupport, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and supportto all the branch service teams in managingtheday-to-daybusinessprocesses through implementation of business best practices and serviceapplications.
• Drives service business processes and applicationsthrough the local service organization and isthe subject matter expert duringactualization.
• Ensures training, communication, measures and reinforcement of processesand service applications.
• Implements and maintains delivery standardsconsistent with BSNA objectives forsustainable,profitablegrowth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within theservice organization, development and maintenance of service team business plans, andaccount management of service customers.

What we look for:

Required

• Minimum of 10years’serviceindustryexperience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstratesolidorganizationaland attention to detail skills. Musthave strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desiredbusinessgoals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positivelyrepresentJohnsonControlsand communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)Thisrole offersacompetitiveBonusplanthat willtakeinto accountindividual,group, and corporate performance.This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skillsand experiencesthat exceedthe typical profile.Ifyoubelieveyour backgroundwarrants considerationbeyondthestatedrange, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.All hiringdecisionsare ultimatelymadebyhumanreviewers.Fordetails,please visit the About Ustab on the Johnson Controls Careers site at About us - Johnson Controls Careers

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.